Customer Testimonials

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DealerRater Oct 20, 2021

Excellent experience purchasing a car. Mario Grbavac was very patient while we thoroughly evaluated the vehicle and he went out of his way to ensure very high levels of customer satisfaction - even after our purchase. He is very knowledgeable, professional, and tracks down the answer to any questions or requests when he doesn't have an immediate answer. He is one of the best salespeople I've ever encountered, and I highly recommend seeking him out.

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DealerRater Oct 18, 2021

Great experience and walked away with exactly the car I wanted, same day! My salesperson, Gilbert, went above and beyond and was very accommodating with my hectic schedule. Would recommend the dealership as well as Gilbert!

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DealerRater Oct 14, 2021

My husband and I had walked away from three other dealerships on the North Shore as we were turned off by their mannerisms. The salesmen were extremely pushy, some sleazy, and really unpleasant, we've never had such poor experiences...UNTIL we stopped by VW Evanston for the first time. My gosh, these guys just said hello when we walked in, gave us time to browse around, then came over and asked if we had any questions. Mario was fantastic, as he knew what other competitor SUV features stood against the Tiguan. He was so friendly and patient with our ...

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DealerRater Oct 11, 2021

My first Brand new car experience. You brace yourself going into a car dealer. Prepare mentally for the oncoming “pushy salesmen”. And then… they don’t come. Instead, you get friendly people who don’t try to “push” anything on you. They’re helpful. They listen. They’re accommodating. They understand you and treat you as a family. That was my experience with City Volkswagen of Evanston. Ask for JP (GM), Ian (Salesperson) & the whole team at the dealership, they’re the best! J P is amazing and makes the process really smooth. He goes above and beyond for ...

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DealerRater Oct 10, 2021

Amazing experience. All the employees from sales to Managment to finance truly care and do not hide anything from you. It was by far the best dealership I have dealt with.

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Cars Oct 10, 2021

Best and most courteous dealership I have ever dealt with. They have everything lined up for you and there is absolutely no surprises. Best buying experience. Every is also very fun and light hearted, so it is nice to get a few laughs in while buying a car!

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DealerRater Oct 9, 2021

Everyone really friendly and genuine. Quick and easy process- best experience I’ve had at a dealer

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DealerRater Oct 8, 2021

Nice, courteous and jovial people. Mario was informative and experienced. A good guy with ample product knowledge.

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DealerRater Oct 8, 2021

Craig, Sales Consultant, and Mark, Finance Officer, of City Volkswagen of Evanston, Scala/Kohli, provided efficient, excellent service in the timely purchase of my 2022 VW Taos SEL. From the initial meeting with Craig just a few short weeks earlier, I was provided courteous, knowledgeable, informative and no hassle or pressure service to purchase. During the actual delivery of the car, I was kept apprised by several telephone communications and text messages with Craig on when the car was available to take home. A new software program was pending for upgrade of the car, which delayed the delivery date. This was ...

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DealerRater Oct 7, 2021

Craig was great through out the buying experience. He focused on what we wanted and needed, making the experience as easy as possible.

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DealerRater Sep 30, 2021

I was very pleased with how knowledgeable and patient Ricky was during the entire process.

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DealerRater Sep 29, 2021

Big thanks to Mario for getting me into a 2021 Tiguan. Smooth and easy transaction!

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DealerRater Sep 29, 2021

Mario was very attentive as well very professional in assisting me in finding a perfect car for my needs. He listed what my expectations were and he went above and beyond to meet them. Thank you Mario!

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DealerRater Sep 29, 2021

I loved working with Narcis and Mario. During these difficult times in locating cars they made my life very easy. Narcis took the time to sit with and show all the different options had. Made my car purchase simple and pleasurable. Actually can’t wait for the next purchase to sit with Narcis to make that happen.

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DealerRater Sep 27, 2021

I needed a new car and I wanted a SUV. I had done a lot of research and decided to go on a Tiguan. I went to City Volkswagen of Evanston because I had a prior relationship with them. I worked with a salesperson named Narcis and he was fantastic! Gave me a great deal on the car and made the process very easy. I have been driving my Tiguan for a few days now and I love it.

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DealerRater Sep 27, 2021

Stopped by last week after a string of really bad experiences at other dealerships. Was absolutely blown away across the board at city vw in Evanston. From the moment I walked in, the team of Ian, JP and Mark in finance, along with everyone else I interacted with could not have made the experience more easy and enjoyable. Ian was my primary rep, and was extremely knowledgeable and great to work with, and I ended up buying the new Jetta that same day. I wouldn't want to go to any other dealership after working with the team at city ...

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Cars Sep 27, 2021

Stopped by last week after a string of really bad experiences at other dealerships. Was absolutely blown away across the board at city vw in Evanston. From the moment I walked in, the team of Ian, JP and Mark in finance, along with everyone else I interacted with could not have made the experience more easy and enjoyable. Ian was my primary rep, and was extremely knowledgeable and great to work with, and I ended up buying the new Jetta that same day. I wouldn't want to go to any other dealership after working with the team at city ...

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DealerRater Sep 24, 2021

The staff was very helpful and open about their products. The dealership was in great shape and very transparent

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DealerRater Sep 19, 2021

The service, sales and finance staff at City Volkswagen of Evanston made my car buying experience smooth.

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DealerRater Sep 17, 2021

I came in very close to closing and Ricky did not rush me, and did not try to force me into something I wasn't sure I wanted. He's very knowledgeable and made the entire process smooth as silk.

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DealerRater Sep 17, 2021

Ricky was amazing! So patient and helpful, he tried his best to make sure I got the best deal and all the features I was looking for. The owner of the dealership was not as friendly, but I will go back just to work with Ricky!!

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Cars Sep 16, 2021

We recently purchased a car from City Volkswagen of Evanston were very pleased with everything from the sales team to the overall level of service. Our Sales Associate Dylan Reisman was very attentive and helpful. We greatly appreciate the dealership working with us to accommodate our schedule to complete the purchase. We would highly recommend working this dealership. They are top notch!

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DealerRater Sep 15, 2021

In and out in less than 2 hours. Purchased 20-25 cars, today was the easiest time. Thanks Mario and whole team.

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DealerRater Sep 14, 2021

The most pleasant experience I could have gotten! I was impressed with the level of professionalism and respect I was given. I honestly couldn't believe how well it went and would recommend anyone to go here if they're looking for a new Volkswagen!! Thank you Narcis and Mark. ! You guys are the best

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DealerRater Sep 14, 2021

Very nice clean dealership with an awesome sales rep Gilbert Ansah. He was very upfront & communication was awesome as I expressed what I needed in my next vehicle. City VW took care of my needs and I’ll be happy to check out their inventory again when I need a future vehicle!

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DealerRater Sep 8, 2021

Buying a car here was a great experience, very straightforward and fair. We received quick responses regarding availability and pricing of stock, even after hours. There was no gamesmanship or manipulation which we experienced at other car dealers. We are very pleased and highly recommend City VW Evanston.

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DealerRater Sep 8, 2021

This was our second car with this dealership. Narcis Agic was again the best. He was very professional, kind and helpful in all ways. Narcis listened to our needs and offered us the best option for us. He took his time to explain everything we needed to know about our new car. I highly recommend Narcis for any dealerships business. The best of the best. Thank you Narcis

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DealerRater Sep 5, 2021

Ricky was great to work with, very helpful, patient and informative. Walked through all of the new features. Had toys for my son to play with while we went through paperwork.

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Cars Sep 3, 2021

Ian met us at the door with the keys for our test drive, and he was with us throughout the buying process. He was extremely knowledgeable about all of the features of the car, and he was very pleasant to work with.

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DealerRater Sep 3, 2021

Ricky was excellent, I’m extremely happy with the service I received. I would recommend him anytime to help with the purchase of a new car.

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Facebook Sep 2, 2021

Thanks to Narcis and the city Volkswagen on Evanston team for a fantastic experience, I could not be happier with my new Tiguan. Thanks so much!!

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DealerRater Sep 2, 2021

I enjoyed working with Gilbert. I appreciated that he was not pushy and it didn't seem like he just "wanted to make a sale". He took the time to answer our questions and help us figure out the best car for us and the best financed deal.

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DealerRater Aug 30, 2021

Great responsive service. All questions answered, the car was ready to drive off the lot when I arrived . . . and I did! JP Scala and Xavier Rios made the process very easy and without the "drama" car deals used to entail.

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DealerRater Aug 28, 2021

Seamless experience buying our new Tiguan. Very happy with everything. Will be back for whenever we need a new car.

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DealerRater Aug 27, 2021

I cannot rave more about City VW-Evanston. I am a long time customer (formerly AB-Evanston). Dennis sold me two of my cars, and now he is the Sales Manager. He connected me with Mario who worked really hard to make a deal happen. I was in and out of there in 3.5 hours which is pretty good. Both of the gentlemen went the extra mile to make this happen and I really appreciate them. The service is also stellar. You can feel confident and good about buying your car at City VW-Evanston. Thank you.

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Cars Aug 27, 2021

It was really awesome experience buying my first car ever! Narcis was super helpful , nice and very professional. I'm really satisfied. Many years ago Narcis sold car for my husband too. As well as in VW Evanston my sisters in law bought cars also. Finally I have a car that I actually wanted

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DealerRater Aug 27, 2021

I was very nervous about buying a car but Ricky made the process very easy. He was very thorough, communicative, and explained all the bells and whistles of the vehicles with much patience. Would recommend Ricky to anyone new to the buying process-he knows his stuff and makes you feel so comfortable!

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DealerRater Aug 26, 2021

The staff is very friendly and helpful our salesperson Gilbert asked him we needed assistance as soon as we entered the dealership. No wait Gilbert was right there will to help us with our goal of purchasing a new car.

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Cars Aug 25, 2021

Very quick and painless process. Worked with Ian who was very knowledgeable and accommodating. Not pushy at all which I always appreciate. Financing was quick and didn’t try to upsell me on any after market warranties. Overall here at experience!

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DealerRater Aug 24, 2021

Ricky was very nice, helpful, and patient. We would definitely recommend him to any future Volkswagen-buying friends of ours. Also, very good follow-up.

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DealerRater Aug 21, 2021

I went to Volkswagen Evanston to get information about a preowned Tiguan and bought a new one having been favorably impressed by professionality and kindness of Dylan with whom I talked to.

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DealerRater Aug 18, 2021

Ian Edmonson was thorough at explaining and going over everything with me. He was super sweet and patient as well!

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DealerRater Aug 18, 2021

Ian was so great to work with. He listened to what we wanted and did everything in his power to make that happen. He made the buy trading and buying process very easy and enjoyable. He was a great conversationalist and made us feel very welcome and comfortable. He was patient and I never felt pressured at any point. Thank you, Ian for getting my into the car I wanted. I'm so happy to be part of the VW family again!

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Cars Aug 18, 2021

Ian was so great to work with. He listened to what we wanted and did everything in his power to make that happen. He made the buy trading and buying process very easy and enjoyable. He was a great conversationalist and made us feel very welcome and comfortable. He was patient and I never felt pressured at any point. Thank you, Ian for getting my into the car I wanted. I'm so happy to be part of the VW family again!

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DealerRater Aug 16, 2021

Ian is very knowledge and provided excellent service. He did an amazing job helping us get a new VW Tiguan. We felt very comfortable during whole process. We will definitely recommend and come back again. Thanks Ian!

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DealerRater Aug 16, 2021

Ricky is absolutely wonderful. I will recommend him to all my friends and family. Wonderful salesman with knowledge in all areas of the buying process

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DealerRater Aug 6, 2021

Excellent service, Ricky was very patient as I had several requests and delays. I would recommend to work with him should anyone want to buy a VW.

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DealerRater Aug 3, 2021

It has a pleasure working with Mr Narcel. He has beem very helpful from the moment i step in the dealership to the time i had completed my transaction. Keep up the amazing customer assistance.

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DealerRater Aug 2, 2021

Gilbert Ansah was excellent! He was friendly, informative and helped us find a very low mileage certified pre-owned Jetta that I am very happy with. His explanation of the warranty was very clear and helpful as well.

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DealerRater Aug 2, 2021

Ricky was extremely helpful during the process of purchasing my car. Would recommend him to anyone! The process was long but he took care of us the whole time.

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DealerRater Aug 1, 2021

It was a pleasure working with Ricky. He is very knowledge and he’s not pushy to close the deal. He answered all my questions patiently and he walked me through the features thoroughly. I highly recommend Ricky for your car shopping needs.

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DealerRater Jul 30, 2021

Dylan was super helpful and the team to help me get in my new 2021 vw tiguan Rline I will totally recommend and come again

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DealerRater Jul 28, 2021

Ricky Espino and Sam Lotta did an amazing job helping me get into a new VW Atlas! Thank you guys! Would definitely recommend and will be back!

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DealerRater Jul 25, 2021

Mario was super friendly and helpful! Dealership is clean and felt very comfortable during my time there. They know how to treat customers and they don’t use any aggressive sale tactics. I really enjoyed the music that they play in the dealership as well. Over all, definitely recommend this dealership if you are trying to trade in or buy a vehicle.

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DealerRater Jul 23, 2021

Narcis will help you locate the right car for your needs. Whether its on the lot or in their system he's there for you. No pressure, calm and relatively fast process!

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DealerRater Jul 21, 2021

Narcis and the City VW of Evanston team made my car-buying experience easier than I could have imagined. Quick help, fair price, and great overall service!

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DealerRater Jul 21, 2021

Mario provided a wonderful experience all around. Easy to communicate with, easy to work with, easy to get the car you truly want. Highly recommend Mario for anyone and everyone. Thanks Mario!

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DealerRater Jul 21, 2021

We had a great experience working with Gilbert and the team at VW Evanston. Gilbert made the process as painless as possible for any type of car purchase and we feel like we were treated fairly. Everyone we came in contact with at the dealership was friendly and helpful in answering all of our questions. If you're in the market for a new car, look no further than VW Evanston!

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DealerRater Jul 20, 2021

Ricky was fantastic. We never felt pressured to buy. If we decide to get a second car we will definitely want to work with Ricky again!

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DealerRater Jul 17, 2021

Amazing! This team was absolutely amazing! I brought my 2021 Tiguan at this location and the staff was very accommodating. Denis Tamsa and his team are stellar. I traded in my 2018 nissan rouge and the process with them so very smooth. I went there on my own, and my daughter had multiple question and Craig took the time to talk to her on the phone and answer all of her questions in great detail. If i could do it all over again i would! i recommend everyone to go and see them for a new car🙂

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DealerRater Jul 16, 2021

Ricky was seriously the nicest car salesman we’ve ever worked with! When we told him we wanted to leave to check another car before we made a decision, he let us go without hounding us about buying from him. He found a deal that worked great for our family. He was absolutely genuine in caring about your happiness with your purchase. We had the best experience with him and would recommend him to anyone!

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DealerRater Jul 15, 2021

Great man to work with, very genuine and definitely respects his customers and the brand. Know a lot about each product and was an absolute pleasure to deal with!

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DealerRater Jul 14, 2021

Had a great experience purchasing our Atlas here! Nobody was pushy and everyone was friendly. The most efficient car buying experience we have ever had. Will definitely be back!

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DealerRater Jul 14, 2021

This is our 3rd set of VWs from this dealership and our 2nd with Narcis. His professionalism, kindness and attentiveness were all evident in the way he treated me during our transaction. I highly recommend Narcis and this dealership!

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DealerRater Jul 13, 2021

Narcis Agis wade the entire process of finding and leasing the perfect car, at a very competitive price, fast and a joy. I highly recommend Narcis Agis to everyone.

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DealerRater Jul 9, 2021

My family and I were recently in the market for a high end, smaller SUV. I researched the Alfa Romeo Stelvio and decided that was the vehicle for us. We shopped around and found the SUV of our dreams at City Volkswagen. I called on the vehicle and spoke to one of their sales managers. He was very friendly and informative about the 2018 Alfa Rome Stelvio. We went to the dealership and met the sales staff. The sales manager, Narcis, was very well versed in the vehicles features; after a quick test drive, they appraised our "trade-in" and ...

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DealerRater Jul 9, 2021

I just purchased a 2021 Volkswagen Tiguan R-Line Black from this dealership and was very pleased with the level of customers service. Everyone from the general manger, used car manager, sales representative and finance manger were polite and respectful. I would purchase another vehicle from this location!

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DealerRater Jul 1, 2021

Excellent service and very knowledgeable employees, new car lease went seamless and fastest possible. Definitely would recommend to everyone and looking forward to get second car at same dealership.

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DealerRater Jun 29, 2021

Narcis Agic is simply the best. This is fourth time I am coming back to Narcis for my car need. Whole process was quick and easy and definitely coming back for my fifth VW. Thank you Narcis

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DealerRater Jun 29, 2021

Came in my car had issues service department informed me of everything going on went in looked at couple cars in the showroom and Narcis and sales department team took very good care of me and my car needs and got me in a brand new car in no time

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DealerRater Jun 22, 2021

The level of customer service given by Mario and the dealership in general was superlative. Mario was patient and answered all of my questions expertly and got back to me quickly when further research was required. When it was time to pick up my ID.4 Pro S, he walked me through all of the final details offering additional offers without pressure. The experience was totally unexpected and much appreciated. I highly recommend this dealership.

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DealerRater Jun 17, 2021

Very friendly and went through the entire process as well as showed me all of my options. Overall, a great experience for my first vehicle.

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DealerRater Jun 5, 2021

Our sales people ware excellent,very knowledgeable,professional and very attentive to our needs and making sure that we are happy with our purchase. Thank you Mario and Narcis for everything you are the best.

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DealerRater Jun 2, 2021

Ian provided fast and courteous follow up. He also notified me that the car I wanted had been sold, to save me a 2 hour drive.

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DealerRater May 28, 2021

Ricky was AWESOME! He knew everything about my new Jetta. Super professional yet made the whole experience fun. Thank you Ricky. You are really awesome!

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DealerRater May 27, 2021

Ricky and the team at this Volkswagen dealership were so easy to work with: patient, trustworthy, and just seemed to be overall good people. We were able to test drive the car as long as we wanted, given time to work out a deal, and probably best of all they had the plates and title ready so no painful DMV trip for us!

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DealerRater May 19, 2021

Narcis Agic was extremely helpful. He is extremely professional and knowledgeable. He is a very seasoned sales person who was a pleasure to do business with

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DealerRater May 18, 2021

Ian went above and beyond in every facet of the sales cycle. Even post-sale he helped me obtain a new car key and also got me in their body shop. Incredible dealership and incredible person to work with. Good stuff Ian, keep up the hard work!

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Facebook May 18, 2021

Ian went above and beyond in every facet of the sales cycle. Even post-sale he helped me obtain a new car key and also got me in their body shop. Incredible dealership and incredible person to work with. Good stuff Ian, keep up the hard work!

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DealerRater May 13, 2021

Narcis and his team are the best. Got me in a shiny new Jetta lease before the new car shortage hit. I love my new car!

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DealerRater May 11, 2021

When we were ready to trade in our car, Sam & Narcis were our first call. They got us scheduled quickly for a test drive of 3 cars and we were able to make an easy decision on our new car. The process from test drive to purchase to finance (with Brent Alexander) was seamless and quick! We love our new GTI!

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DealerRater May 11, 2021

I contacted them about the car of my dreams that they had on their lot and within a day I was pre-approved and ready to go get it. They made the process as easy for me as possible and were super kind and friendly. Would definitely make another six hour trip to buy from them again!

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DealerRater May 9, 2021

Mario is great at providing car buying experience, I felt great upon buying VW id4 EV. He helped me out seamlessly wit the whole process.

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Facebook May 8, 2021

Xavier was great!!! I had the best experience buying my new car. He was very patient and informative. He also made sure I got the car I wanted and ensured satisfaction. Will definitely return for all of my future vehicles. Highly recommended!

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DealerRater May 7, 2021

I was able to find the exact car make/model/trim I wanted at City Volkswagen of Evanston which has been quite difficult given the supply chain shortage and limited inventory at all dealerships right now. Narcis was an incredible resource for answering all of my questions and made my vehicle purchase process quicker than expected, easy and hassle-free.

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DealerRater May 7, 2021

Ian was very down to earth and easy to work with. He is quite knowledgeable with all VW product offerings and the competitors as well. We were able to find the trim level that worked for us, agreed on a fair price, and completed a smooth purchase. The car was prepped and very nicely presented. Would definitely recommend Ian as well as City VW. Additionally would return if/when in the market for another vehicle.

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DealerRater May 5, 2021

Great customer service, great knowledge of the cars and models to help me decide. Car buying process moved with pace. Easiest car purchase for me.

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DealerRater May 5, 2021

I been with vw for over 6 years me and my family if you in the area of Evanston stop bye and see my guys

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DealerRater May 4, 2021

Gilbert was very helpful and responsive. It was a pleasure to work with him. We are very happy with our Atlas and would recommend the dealership.

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DealerRater May 4, 2021

Narcis was amazing to deal with. He found the Tiguan we were looking for. Provided an outstanding price on the vehicle. This was the 2nd car we purchased in a week. Everyone at the dealership was friendly and helpful. Overall extremely happy!We will back!

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DealerRater May 1, 2021

I had a pleasant and straightforward experience purchasing a used Tiguan from Ian and JP. I would recommend this dealer to anyone looking to purchase a VW.

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DealerRater May 1, 2021

Narcis was very kind and sold us a wonderful Jetta for a great deal. Even though the process took a while due to circumstances out his control he made sure to stick around past closing to ensure we had a positive experience. Thank you Narcis!

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DealerRater Apr 30, 2021

Narcis took excellent care of my husband and I. He answered all of our questions and was incredibly helpful. Everyone at the dealership was wonderful!

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Facebook Apr 29, 2021

Great service! They went above and beyond to meet our needs and we walked away with a great vehicle!

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DealerRater Apr 29, 2021

Excellent service! The entire team made sure we had a positive experience. They went above and beyond to meet our needs and we walked away with a great vehicle!

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Cars Apr 28, 2021

Narcis was great to deal with it. First car from City Volkswagen Evanston. Purchased a 2017 Passat and had a great experience. Narcis was incredible to deal with. I will be back!

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DealerRater Apr 27, 2021

Super helpful and does not pressure you! He even filled up up our tank! Very professional and honest! The price of the vehicle could have been a bit better but I do love the new car!

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DealerRater Apr 27, 2021

My wife and I enjoyed the whole process working with Gilbert at Evanston VW. He and everyone else we dealt with were knowledgeable, patient, and friendly.

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DealerRater Apr 26, 2021

Dennis and Mario were great, got me approves and the car I wanted without dragging out the process. Everybody was great in the dealership Highly recommend dealership and my guys..

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Google Apr 25, 2021

Took my Passat to a few places for an estimate on parts and honestly City Volkswagen has the best service. They are nice and transparent. Many thanks Terrance for your assistance. I’ll be buying my next VW at City Volkswagen Evanston!


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