Customer Testimonials

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DealerRater May 22, 2022

I came in looking to purchase my first vehicle. I had a choice in mind but wanted a test drive first. Ricky was quick to get the test drive started and very Informative. He was able to answer all of my questions and was very considerate during the whole process. We ran into a few delays with insurance, but with Ricky and his coworkers help I was finally able to drive my new vehicle home! I am so thankful for their help!

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DealerRater May 22, 2022

Ian was very helpful and knowledgeable. He made the transaction smooth and fast. I would definitely recommend this dealership.

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DealerRater May 22, 2022

Julian was so kind and patient with me when buying my first car! He is very professional and he made sure my partner and I were comfortable and taken care of throughout the experience! Thank you for making my purchase a great experience!

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DealerRater May 21, 2022

Ian was very helpful and knowledgeable and made us feel right at home after driving 6 hours to the dealership. I would absolutely recommend him and City VW to anyone!

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DealerRater May 21, 2022

City Volkswagen of Evanston was very attentive to my needs when making the decision to purchase a new vehicle. Narcis Agic was my salesman, and he worked to make the sales a reality. This was the third car that I purchased from Narcis, however the other 2 cars where with the Auto Barn of Evanston.

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Google May 20, 2022

Shannon is the best. Professional and patient; was able to help me find the car I was looking for.

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DealerRater May 20, 2022

Shannon the best! Professional and patient. Helped me find the car I was looking for.

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Cars May 20, 2022

We were looking for a new car on short notice and were connected with Ian via the website. Ian was extremely helpful and knowledgable about the Atlas and all other VW models. He answered all of our questions and was able to describe similarities and differences amongst trim levels. We went back two days in a row and test drove 3 different cars before making our decision. Ian was so helpful and was with us every step of the way!

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DealerRater May 20, 2022

We were looking for a new car on short notice and were connected with Ian via the website. Ian was extremely helpful and knowledgable about the Atlas and all other VW models. He answered all of our questions and was able to describe similarities and differences amongst trim levels. We went back two days in a row and test drove 3 different cars before making our decision. Ian was so helpful and was with us every step of the way!

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DealerRater May 20, 2022

The staff and management at city Volkswagen Evanston is great my sales person Narcis Agic was excellent from start to finish. No pushiness, completely transparent, and honest about the vehicle I was buying also very fair with my trade in value. This is a great dealership very nice facility full of very kind people. Definitely would recommend to anyone looking for a new car.

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Google May 18, 2022

Great experience buying our VW at City Volkswagen Recently. Narcis was extremely friendly and prompt, and took great care of us!

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Cars May 18, 2022

Great place to buy a car. Worked with Mario and the process could not have been any easier. They even worked with us on the signing of the car so my wife and I could come in on separate days as our schedules would not allow us to be there at the same time.

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DealerRater May 18, 2022

Had a great experience shopping for our new VW at City Volkswagen. Everything was really efficient, Narcis was really easy to talk to and straightforward about pricing, etc. A great experience all around!

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DealerRater May 18, 2022

Great place to buy a car. Worked with Mario and the process could not have been any easier. They even worked with us on the signing of the car so my wife and I could come in on separate days as our schedules would not allow us to be there at the same time.

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DealerRater May 17, 2022

Pleasant, clean, very helpful, a nice experience. Shannon was very easy to work with. Great

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Google May 17, 2022

I worked with Ian here and could not have been happier with anyone else. He's a car-guy before a salesman, I'd say. Don't get me wrong, he's great at what he does, but never once was there ANY kind of pressure and really took care of me. If you shop at this dealership, IAN is the way to go!

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Google May 17, 2022

Purchased a VW certified used GTI. Saturday while hungover prob not the best thing to do but I wanted a MK7 GTI. I originally went to castle chevy in villa park to look at a GTI but they sold it on me and then asked to check out another car. I said no to them and found the one here in City VW of Evanston. It was a pleasure working with Gilbert Ansah.

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DealerRater May 16, 2022

Super friendly staff. Excellent selection of VW’s and great support team. Process was thorough and we left with a great Tiguan.

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DealerRater May 15, 2022

He great salesperson and very nice. He helpful and understanding. He young. Good car experience

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Google May 14, 2022

Awesome service department...I can't thank Terrence enough for everything!

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Google May 13, 2022

I had such a great experience buying my car from City VW of Evanston. From the minute we walked in the door we were greeted with friendly faces. Mario made the whole process easy and enjoyable. My car even came in sooner than expected and I got a call right away! Jennifer and Drew in finance were a pleasure to work with also!

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DealerRater May 10, 2022

Ricky was great - experience was flawless. Walked in and greeted us at the door, had our car ready to test drive, knowledgeable, friendly and comfortable. We’re very happy with both our buying experience and our new GTI!

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DealerRater May 10, 2022

I had the most positive experience with this dealership. They weren't pushy, they were extremely helpful and made the entire experience extremely smooth and easy. I couldn't be happier with my experience and would recommend this place to everyone. Seriously. Awesome team. Ask for Shannon!

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Cars May 9, 2022

Julian was great to work with! He answered all of our questions and helped us leave with a car that day. Very personable and would definitely recommend buying a car from him.

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Google May 9, 2022

Julian was great to work with! He answered all of our questions and helped us leave with a car that day. Very personable and would definitely recommend buying a car from him.

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Google May 8, 2022

Great Service! Very happy with my car!

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Cars May 7, 2022

Julian was amazing at getting me all the info I requested and in a timely fashion! Love my Jetta it’s great! Julian took me on a drive and showed me all the features that he loved about it because he had the same daily drive. He is an honest man and gives you the facts straight up to the best of his ability. Great to work with him!

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Google May 7, 2022

Julian was amazing at getting me all the info I requested and in a timely fashion! Love my Jetta it’s great! 10/10 would recommend.

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Google May 7, 2022

We had a very good experience working with Shannon. She was very helpful and pleasant. She listened to our needs and found the perfect vehicle that checked all of our boxes. I appreciate that she was respectful of our time and was good company during some of the slower moments. Overall, I am pleased with the experience.

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DealerRater May 7, 2022

Love the place and the people there. Shannon and JP really rock. I got there after hours then I drive home...

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Google May 7, 2022

Salesperson was very accommodating and happy to help. I would recommend this dealership

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Cars May 7, 2022

Julian helped me purchase a used Hyundai Santa Fe. There was transparency throughout and his honesty allowed me to feel comfortable and valued the entire time. Received a better offer than expected and left a happy customer!

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DealerRater May 7, 2022

We had a very good experience working with Shannon. She was very helpful and pleasant. She listened to our needs and found the perfect vehicle that checked all of our boxes. I appreciate that she was respectful of our time and was good company during some of the slower moments. Overall, I am pleased with the experience.

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DealerRater May 7, 2022

Julian was transparent and honest which allowed me to feel valued and comfortable throughout the purchasing process. Great atmosphere at the dealer. Clean, everyone friendly and willing to be helpful.

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Google May 5, 2022

great service when i was there, total time in store with getting financing squared away on a busy Saturday was only a couple of hours with little time waiting around in an office, which my previous experiences were not like that at all. So far love the car and would go out of my way to buy from this location again!

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DealerRater May 5, 2022

From the initial phone call inquiring about purchasing a new VW, to signing on the dotted line, everything was a seamless and positive experience. My husband and I love our new car. Thank you VW Evanston John~Tricia L.

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DealerRater May 5, 2022

seamless experience working with the team at Volkswagen Evanston. Worked with Mario and Narcis which were awesome especially when I came back in with 2 under 3 in tow. Let my wife take the car for a spin while the 3 year old and I explored all the showroom cars. If I have to have something to work on i was never offered a water. I didn't want one but I was never offered one, so if you have be a little thirsty you'll get a great car and great service!

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Facebook May 4, 2022

Great experience working with Mario and JP. Highly recommend them.

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DealerRater May 4, 2022

Last night I purchased my third vehicle from Narcis at VW Evanston. He has always made the buying experience easy and their service department is exceptional.

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DealerRater May 3, 2022

Just purchased a 2022 Tiguan and had the best dealership experience in my entire life. Gilbert (my salesman) was extremely helpful, candid and knowledgeable. JP (Sales Manager) made it a point to introduce himself, ask if I had any questions, and see if everything was going well. Even working with the finance department was streamlined! I highly recommend buying from City Volkswagen of Evanston! 5 stars out of 5!!!

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Facebook May 3, 2022

It was one of the best car purchasing experience I've ever had with City VW of Evanston. I recently purchased a vehicle from them. There was no pressure but good service. I thank especially Mario and team for providing good service and professionalism. The process was as smooth as possible and we completed everything in couple of hours. They walked me through each detail and made the process so smooth. I'd highly recommend working with City VW of Evanston!

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Google May 3, 2022

It was one of the best car purchasing experience I've ever had with City VW of Evanston. There was no pressure but good service. I thank especially Mario and team for providing a good service and professionalism. The process was as smooth as possible and we completed everything in couple of hours. I'd highly recommend working with City VW of Evanston!

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Cars May 3, 2022

It was one of the best car purchasing experience I've ever had with City VW of Evanston. There was no pressure but good service. I thank especially Mario and team for providing a good service and professionalism. The process was as smooth as possible and we completed everything in couple of hours. I'd highly recommend working with City VW of Evanston!

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DealerRater May 3, 2022

Just bought my second car from Ricky at VW and again had the best experience EVER! One of the best salesman!

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DealerRater May 3, 2022

We leased our 2022 VW Tiguan on 4/22 with Narcis and he was very accommodating/patient with us. He was very direct and worked with us to into our new car with ease. I would recommend going to him as he walked us through the process and answered every one of our questions with clear cut responses. Whether it's your first time or third time going through the car process Narcis provides the expertise and customer service quality that is unmatched.

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DealerRater May 2, 2022

It was one of the best car purchasing experience I've ever had with City VW of Evanston. There was no pressure but good service. I thank especially Mario and team for providing a good service and professionalism. The process was as smooth as possible and we completed everything in couple of hours. I'd highly recommend working with City VW of Evanston!

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Cars May 2, 2022

Just purchased a VW Jetta over the weekend. Mario and JP could not have been more helpful in the sales process and the signing process was quick and painless. Highly recommend City Volkswagen of Evanston.

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DealerRater May 2, 2022

Great service from Mario and JP. Really helped make the purchase very easy. Signing process was also quick and painless. Highly recommend.

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Google May 1, 2022

I just bought a car at City Volkswagon of Evanston and had the pleasure of working with Shannon. She was so patient and willing to take the time to answer all of my questions, really explain the various features and resources. Buying a car is rarely a pleasant experience, but I have to say that working with Shannon made it sooo much more enjoyable. If you buy a VW, do it at City Volkswagon of Evanston ,and definitely ask for Shannon!

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DealerRater May 1, 2022

I just bought a car at City Volkswagon of Evanston and had the pleasure of working with Shannon. She was so patient and willing to take the time to answer all of my questions, really explain the various features and resources. Buying a car is rarely a pleasant experience, but I have to say that working with Shannon made it sooo much more enjoyable. If you buy a VW, do it at City Volkswagon of Evanston, and definitely ask for Shannon!

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DealerRater Apr 30, 2022

Really helpful people here. They take the time and patience to your questions. They will find you the best deal for you and your financial needs.

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Google Apr 30, 2022

Ian was the best!! I’m 19 and I just got my first car here and Ian, my salesman, was nothing but helpful and supportive along the way! I walked in looking to put a deposit down on an incoming vehicle and I walked out that day with a new car. He worked around my work schedule, which I recognize wasn’t easy but he went above and beyond. Thank you so much!!

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DealerRater Apr 30, 2022

I had a fantastic experience with Mario and Denis at City Volkswagen of Evanston. I came in looking for the new Atlas and had my heart set on a white color, that was not available in the trim package I was looking at. The team there went above and beyond to locate what I wanted and they delivered within just a couple of days. We closed the deal the next day and I'm off driving the car of my dreams! Mario is super personable, reasonable, and honest. Highly recommend!

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Cars Apr 29, 2022

Great experience buying my 2011 wrangler. Wanted to buy a fun car without breaking the bank. Ian great to work with and totally transparent. No surprises a couple weeks in the car runs great. Dennis negotiated to a fair deal without unnecessary back and forth.

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Cars Apr 29, 2022

I had a fantastic experience with Mario and Denis at City Volkswagen of Evanston. I came in looking for the new Atlas and had my heart set on a white color, that was not available in the trim package I was looking at. The team there went above and beyond to locate what I wanted and they delivered within just a couple of days. We closed the deal the next day and I'm off driving the car of my dreams! Mario is super personable, reasonable, and honest. Highly recommend!

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Google Apr 29, 2022

I had a fantastic experience with Mario and Denis at City Volkswagen of Evanston. I came in looking for the new Atlas and had my heart set on a white color, that was not available in the trim package I was looking at. The team there went above and beyond to locate what I wanted and they delivered within just a couple of days. We closed the deal the next day and I'm off driving the car of my dreams! Mario is super personable, reasonable, and honest. Highly recommend!

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Google Apr 28, 2022

Ian was great! We did not end up buying a car at this time but really enjoyed our experience at this dealership.

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Cars Apr 28, 2022

TL;DR if you want the smoothest of experiences buying a new car, see Gilbert at City VW of Evanston. I walked into the dealership randomly to look at compact SUVs on a Saturday morning. From the moment I walked in, the team here was welcoming and helpful. Although the model I originally requested was not in stock, Gilbert brought out a new VW Taos. Despite being hooked, I wanted to take a few days to think the decision over. First thing Monday, I was on the phone with Gilbert’s associate Marcus and we were making plans for me ...

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DealerRater Apr 28, 2022

City Volkswagen sales reps helped with the ordering process and we were kept informed by the myVW app. This was our first time owning a VW and the amenities are well worth the wait. Mario was and is very helpful in learning all about our new ride. We can depend on him to give us information we need, or he will find out if it's a question that needs searching.

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Cars Apr 28, 2022

I had such a great experience purchasing my vehicle. Car shopping should be fun and never stressful. I was taken care of immediately when I arrived. I purchased my vehicle from Ian who was knowledgeable, kind and great to work with. J.P and Dennis where the icing on the cake, J.P being my main reason for visiting the dealership. He reached out to me that morning regarding my inquiry and I was at the dealership with in two hours. Great place to purchase a vehicle from.

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Google Apr 28, 2022

Julian Diaz is INCREDIBLE! Him and the City team made my atlas purchase an extremely easy process. Julian did a awesome job at walking me through all of the features on my new car so I knew how to use everything before I drive off the lot. Which was amazing because I had a previous 2016 vehicle and didn’t even know how to use all of the features to this day. Thank you to the city team for working with me to purchase my dream car! PS - JP is fantastic too!

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Google Apr 28, 2022

TL;DR if you want the smoothest of experiences buying a new car, see Gilbert at City VW of Evanston. I walked into the dealership randomly to look at compact SUVs on a Saturday morning. From the moment I walked in, the team here was welcoming and helpful. Although the model I originally requested was not in stock, Gilbert brought out a new VW Taos. Despite being hooked, I wanted to take a few days to think the decision over. First thing Monday, I was on the phone with Gilbert’s associate Marcus and we were making plans for me ...

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DealerRater Apr 28, 2022

This dealership was patient with me and they were very knowledgeable about their cars. This dealership was nice and accommodating. Thanks so much!

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DealerRater Apr 28, 2022

GREAT!GREAT! GREAT! SALESMAN especially dealing with moms. The man had patience of a tiger. Overall I was impressed!

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Google Apr 27, 2022

We had such a great experience purchasing a car with Ricky. He really values your time and is willing to help you out in any way he can. The purchase was super smooth and not stressful and time consuming like my previous car purchase experience. The dealership even went above and beyond by getting the car detailed and filled up with gas on the day of purchase. This is the place to come to if you’re looking for a VW!

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DealerRater Apr 27, 2022

Had a great time buying a car with Ricky! No pressure, calm experience, lots of knowledge happy to answer all our questions!

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DealerRater Apr 27, 2022

Ricky made our car buying experience so smooth and stress free! I would absolutely recommend him for your next car purchase!

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DealerRater Apr 27, 2022

We live in a town which is dealership capital. You name it they have it over here but we choose to drive an hour to Evanston because these guys are unbelievable. Professional, friendly, fast and honest. Our extended family always purchase and lease cars here and we will not go anywhere else. Keep up with great work.

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DealerRater Apr 27, 2022

We had exceptional experience with Terrence at the service. He was very knowledgeable, made process smooth and took care of the repair very fast. Thank you Terrence for exceptional service!!

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DealerRater Apr 27, 2022

Had such a great car buying experience at Volkswagen of Evanston. With inventory as low as it has been. Narcis Agic stepped up and got what we wanted while providing world class service. We will be back when ready for next vehicle! Thank you Narcis for exceptional experience!

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DealerRater Apr 26, 2022

Experience was wonderful! We were able to get the car we wanted very quickly! Narcis has especially been very accommodating!

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DealerRater Apr 26, 2022

Great experience with this dealership. The agent was very kind and professional, he had all the answers and offered ne a good deal.

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DealerRater Apr 25, 2022

Julian is a young and Dynamic sales person with lot of good qualities to make customers feel comfortable in buying a car. He is very much aware of the way customer need to be treated, without the usual way of compelling to buy or redundantly going over the sales pitch. He is very professional, pleasant, and honest. I recommend this dealer and hopefully run into Julian for a pleasant buying experience.

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DealerRater Apr 25, 2022

JP Scala & Gilbert Ansah were an excellent help when my wife and I were looking to lease a new Atlas. The process was as quick and smooth as we've ever seen with any dealership, Gilbert was helpful showing us how the car and VW app work, and we are thrilled with our Atlas. Highly recommend City Volkswagen!

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Google Apr 24, 2022

Great team, very easy and fun experience. Ian and JP are great

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Cars Apr 24, 2022

Great team, very helpful and organized. Also, very friendly. Ian and JP were top notch. I told them I wanted to be out of there a fast as possible and they made sure of that

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DealerRater Apr 24, 2022

Great staff , great customer service. Ian and JP were very helpful and got me in and out quickly

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Google Apr 23, 2022

An amazing experience! Julian, James, and Vesko helped us throughout the entire process of buying a car and helped keep us so comfortable that we felt like family! Can't recommend this place enough!

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Google Apr 23, 2022

Absolutely amazing! Julian treated us with absolute care and trust that we felt like we had known each other for a long time!!! James and Vesko were just as helpful along the entire process and I can't recommend this place enough to people looking for a new car to buy!

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DealerRater Apr 21, 2022

Rickey was very helpful and made my buying experience great. He was very personable and he was very knowledgeable of the product which made my buying experience easy.

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DealerRater Apr 21, 2022

I purchased a car from City Volkswagon, and could not be happier with my choice Gilbert was extremely helpful, personable and very professional. I would recommend City Volkswagon and Gilbert to everyone.

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Cars Apr 21, 2022

I received a car from City Volkswagon ( a surprise gift). Gilbert helped my husband and son make the right choice. He was personable, knowledgeable and very professional. I would recommend City Volkswagon and Gilbert to everyone.

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DealerRater Apr 21, 2022

Julian was helpful, responsive and very easy to work with! We live out of state and he didn’t hesitate to answer questions or search for inventory.

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DealerRater Apr 21, 2022

Gilbert/Gabriel was a great help and very thorough.I would recommend him to all of my friends and family

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DealerRater Apr 21, 2022

Ricky is very professional Answered all my questions and drove my car to my house couldn’t be more happier I will buy another car from him down the line thank you

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Cars Apr 21, 2022

Buying our first Volkswagen, and first EV, was scarey/good feeling..we felt ready to take the plunge. The ordering process was simple and we were kept informed of our ID.4's progress through the myVW website, from being built, to it's journey from factory in Germany. The associates at City Volkswagen informed us when our vehicle was in. Mario was excellent and he's helping us get acquainted with our new ride!

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Google Apr 19, 2022

It was a pleasure to buy a care here. Narcis was very helpful and straightforward.

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DealerRater Apr 19, 2022

Narcis made buying a car easy. Honest and efficient, it was a pleasure to buy a car here.

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Google Apr 19, 2022

I didn't purchase any vehicle here, but I felt welcome and comfortable asking questions.

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Cars Apr 19, 2022

I just purchased a second vehicle from Gilbert at City Volkswagen want to say what a great experience both purchases were. Gilbert I give him my thanks and highest recommendation.

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DealerRater Apr 19, 2022

Everyone was really nice and professionals. Very welcoming and made the process fairly comfortable. Ricky was really nice and very acknowledged. Answered almost all of our questions to satisfaction.

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DealerRater Apr 18, 2022

Just made my second vehicle purchase at City Volkswagen - The key is "Second" you have lots of choices as a buyer and Sam and Gilbert have been great for both transactions. Outstanding dealership and giving them my highest reccoemendation.

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DealerRater Apr 18, 2022

I was pleased with the assistance I received from Shannon. She was very professional. Overall I was please with service I received at City VW Evanston.

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DealerRater Apr 18, 2022

Great and friendly staff. Terrence at the service desk is a rock star. Very helpful and pleasant, a true customer service professional. Narcis made the buying experience easy and fun. At no point we ever thought we were cheated or played unlike other bad experiences we’ve had in the past. He’s a true professional that seems like cares about your experience and long term relationships. Highly recommend City Volkswagen of Evanston.

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DealerRater Apr 18, 2022

My wife and I recently purchased a new car from City VW of Evanston and it was an overall great experience. We worked closely with Gilbert for several weeks to find the car we were looking for. We had a specific car, color, and trim that we wanted and were not willing to budge, even during this crazy car market. Gilbert and the other staff understood our wishes and worked hard to find what we wanted. They were friendly, patient, and professional during the entire experience and made us feel like we were a priority of theirs instead of just ...

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DealerRater Apr 17, 2022

Excellent costumer service. Very helpful. Helped find my family and I the perfect car. Really talkative. Thank you

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DealerRater Apr 16, 2022

To Shannon, if I can give her more stars ⭐️ I would. She really helped me and ma family get the car we wanted and needed. She was great and helpful. She’s the best and I thank her for that. Car: 2016 Kia Sportage From: Pacifique R 100⭐️/100⭐️

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DealerRater Apr 15, 2022

Ricky is very approachable and patient. He spent almost an hour explaining the question we have for the car. It was a very nice experience. Will recommend to family and friend for getting a car!

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DealerRater Apr 14, 2022

The service was amazing and how they treated us from the beginning. All the process to buy the car was straightforward.

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Google Apr 13, 2022

From the moment I stepped in the showroom, I knew this was going to be a great car buying experience. The sales staff was friendly, made me feel right at home, and were open and honest about the vehicle I was looking at. When it came time to value my trade, they went above and beyond to give me a great value that ultimately made the trade-in worth it. I can honestly say I did not expect to strike a deal on my first visit, but after the great trade-in deal, the honestly and transparency they provided regarding the used ...


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