Customer Testimonials | City Volkswagen of Evanston
We had our infant and toddler with us, who was running around and everyone was so nice and friendly towards us. Ricky was awesome to work with and helped get us the best deal, and tried to make the whole car buying process as quick as possible for us.
Buying a new fully-electric VW at City VW of Evanston was a great experience. We were fortunate to have Narcis as our sales person. He has been in the business for a long time. He was very helpful and knowledgeable. The car we wanted was available, which doesn't happen often these days. A great all around experience.
I had a great experience with great customer service. Everyone was very helpful and made the process very easy.
Always greeted by friendly and knowledgeable staff. Gets all your car issues sorted out promptly.
The employees were fantastic!
When I pulled in for both my appointments, someone was there to greet me both times right away. Also the warranty work that was needed I felt comfortable leaving knowing the issue was fixed, unlike the previous deal I dealt with.
They are very professional and always do a great job. Seth is always polite and personable.
Everyone is professional and cuteous . They take time to listen and provide information for me. Melissa was great to work with as was the whole team including Oscar!
Great experience. Professional service. Friendly and competent sales team. Would highly recommend to anyone looking for quality cars and first rate customer care.
Nothing but PRAISES for the City VW Evanston Service Team!!! I will continue to bring my older AUDI here, knowing that the Service Manager, Bill & his associate, Jaime, will continue to go ABOVE and BEYOND to make sure I am well taken care of...then, a courtesy car wash from Oscar really makes my day! I LOVE THIS PLACE!!!
Nothing but positives for my experience with this dealership. They were very responsive and helpful in getting me into my new car!
Nothing but PRAISES for the City VW Evanston Service Team!!! I will continue to bring my older AUDI here, knowing that the Service Manager, Bill & his associate, Jaime, will continue to go ABOVE and BEYOND to make sure I am well taken care of...then, a courtesy car wash from Oscar really makes my day! I LOVE THIS PLACE!!!
I would like say this was our second time purchasing a car from this dealership and each purchase was very easy and not stressful. We are truly impressed, Ian has a great way of making you feel like family and going the extra mile no what. I strongly recommend that you visit them for your next car purchase.
Ricky was great! We had a great experience. I need a lot of information to make a decision and they totally accommodated us. Very excited about my new car.
Very pleasant experience. Everyone was very helpful and helped me get into my new car with very little hassle.
Great experience. Quick, easy, and smooth process overall. Ian was great, super informative and went the extra mile to get us what we needed. Would definitely recommend.
My experience here was incredible! Narcis and Vesko were super sweet and helpful. I didn’t feel pressured at all or rushed despite the dealership closing. I would definitely come here again!
Scala & Kohli are doing it right!! If you’re interested in a VW, you need to purchase it from here!!! I saw a Jetta I liked on their website and went to check it out. From the minute I walked in to the dealership, I felt at ease. Narcis introduced himself and brought me right over to the car I was interested in. He was extremely calming and helped comfort my nerves right away. Before we test drove it, he explained everything I needed to know inside and out. He answered any questions I had and directed me on ...
I had the best experience Saturday when trading in my car. Ian helped me 2 years ago with my 1st car. I can’t say enough about Ian, Marcus and the rest of the team. I told them what I wanted and my price limits and they made it happen!
Best team to work with when buying my new car! Ian, Marcus and Alex made it happen and I got everything I wanted.
I find the dealership very clean, friendly environment, cozy waiting area. The sales people are very helpful.
I had a very good experience at the dealership in Evanston. My service consultant was excellent and the service department did an excellent job as well.
No BS sales approach. They found me a manual transmission quickly when other dealerships were trying to sell me an automatic. I wasn’t sold on things I didn’t ask for either. Positive experience.
The VW Atlas has been on my mind for over a year and I waited to make sure I found one for the right price and I found it at City VW of Evanston. Ian reached out and told me about the car and later that day I was at the dealer. I did my homework on the car but Ian made sure he told me about the things I didn’t know and that was quite relief. Alex on the finance side made it easy and I was out of there in less than a couple hours with my ...
The VW Atlas has been on my mind for over a year and I waited to make sure I found one for the right price and I found it at City VW of Evanston. Ian reached out and told me about the car and later that day I was at the dealer. I did my homework on the car but Ian made sure he told me about the things I didn’t know and that was quite relief. Alex on the finance side made it easy and I was out of there in less than a couple hours with my ...
Nothing is perfect but I always get amazing service from Seth, Jaime and Jason.
Very friendly service
I had a hard time looking into a new vehicle but Ian was so helpful with me and my family we can not thank him enough!
I highly recommend anyone to get in touch with Ian if they have any interest or even just questions about the cars they have, he was very easy to talk to and extremely passionate.
I have had an awesome experience with Ian! I highly recommend him to anyone looking to get into a vehicle.
Ian is the man! Absolutely loved working with him on looking for a new ride, I would recommend him and the dealership to anyone! I will be back and can call ian anytime I have questions.
Had an all time experience with Ian, very helpful and I will definitely keep contact with him through this process. It’s always good to find people easy to talk to and honest
Interested in purchasing an Atlas and trying to take my time to make the best decision while visiting multiple dealerships. Spoke with Ian who was extremely knowledgeable and helpful. Did not have the same experience at another VW dealer in town, so thank you
An overall good but mixed experience. I came here to service my car in 2023 (for my car shaking when I drove above 40-50 mph) and also later sell my car. My car service/repair experience: I first worked with Jason Goodnight who frankly messed up and dropped the ball on my car servicing. I told Jason several times that I had an extended warranty for my car, I asked him to check my Volkswagen extended warranty (which I paid about $1800 for when I bought my CPO car back in 2018). Jason point blank told me that my extended warranty does not ...
An overall good but mixed experience. I came here to service my car in 2023 (for my car shaking when I drove above 40-50 mph) and also later sell my car. My car service/repair experience: I first worked with Jason Goodnight who frankly messed up and dropped the ball on my car servicing. I told Jason several times that I had an extended warranty for my car, I asked him to check my Volkswagen extended warranty (which I paid about $1800 for when I bought my CPO car back in 2018). Jason point blank told me that my extended warranty does not ...
Ask for Ian Edmonson! He was efficient, knowledgeable, helpful, and friendly. And we got a great deal on a great car! Would recommend him and City VW to anyone in the market for a new car.
An overall good but mixed experience. I came here to service my car in 2023 (for my car shaking when I drove above 40-50 mph) and also later sell my car. My car service/repair experience: I first worked with Jason Goodnight who frankly messed up and dropped the ball on my car servicing. I told Jason several times that I had an extended warranty for my car, I asked him to check my Volkswagen extended warranty (which I paid about $1800 for when I bought my CPO car back in 2018). Jason point blank told me that my extended warranty does not ...
Ian was a great person to work with for us to get a new Volkswagen ID4. He was incredibly knowledgeable with all Volkswagen cars, taught us a lot about the car both before and after purchasing, and took the time to help set up features for ourselves in the app and understanding about the car. He made the car purchasing experience very unique and easy. Would recommend others to come here. Thanks Ian!
Ian was a great person to work with for us to get a new Volkswagen ID4. He was incredibly knowledgeable with all Volkswagen cars, taught us a lot about the car both before and after purchasing, and took the time to help set up features for ourselves in the app and understanding about the car. He made the car purchasing experience very unique and easy. Would recommend others to come here. Thanks Ian!
Ian was a great person to work with for us to get a new Volkswagen ID4. He was incredibly knowledgeable with all Volkswagen cars, taught us a lot about the car both before and after purchasing, and took the time to help set up features for ourselves in the app and understanding about the car. He made the car purchasing experience very unique and easy. Would recommend others to come here. Thanks Ian!
Boris was great! He was understanding and flexible when I had to reschedule meeting multiple times during a tough week. I finally made it there and he was an absolute pleasure to work with and helped me get a good deal selling my car.
Great service! Personable and knowledgeable staff helped keep the process transparent and friendly for me as a first time buyer. Highly satisfied.
Excellent Experience. Ian was great. Feel I was given a very fair price and I love the car. Everything was easy and would definitely buy there again.
Excellent experience. Can’t recommend Ian enough. Love the car.
Nice folks, efficient service
Ian was great to work with. Excellent experience. Felt I was treated fairly and was satisfied with every step of the process. Would definitely buy from them again. Love the car!
Narcis & Mario were amazing to work with! This is my second purchase from the dealership and they bent over backwards to work with my tight budget. And the delivery process was flawless!!! Thank you again!!!
Very helpful and personable. The trade-in process was quick and we really appreciated the family-type atmosphere.
Ian was great !!! He made purchasing our 2023 Atlas so easy !! No stress !!! If you want to buy a Volkswagen go see Ian!!!! He has great customer service , informative and a very nice salesman !!!
Narcis is a true professional. I had a great experience at Evanston VW purchasing an Atlas.
Ian and the crew did a great job explaining and making it as painless as possible
Great team at every level. Never felt pressured even when negotiating a fair deal. They found me the exact car I was looking for, communicated well, and got the deal done quickly. Glad this is my neighborhood dealership.
Visits to City Volkswagen if Chicago are always more pleasurable than one might expect. Special shout out to Narcis who is incredible to work with!
Nice dealership. Ian was great with answering all my questions I had regarding a Tiguan , and I will definitely return to this dealership if I decide to go with the VW.
Ian was very helpful with answering some questions I had when looking at a Tiguan and I appreciated talking with him. I will be back to this dealership if I go with VW.
Came in the other day to look at a Tiguan to compare to a forester. Ian was great with answering all my questions and not being a pushy salesman like most dealers. I will return to this dealership if I decide to go VW.
Ian was one of the best cars salesman I have had, very nice and genuine young man. I will definitely be back once I am ready for purchase!
Spoke with Ian on the phone about some cars I was interested in and he was very helpful, I would highly recommend checking them out if anyone needs help finding something that will best fit you.
Amazing customer service, would recommend to anyone. Ian helped me look around and was very informative, and easy to talk to.
Ian helped me find a perfect Tiguan that worked for me and my family! Everything was explained clearly and was given a great deal too!
Thank you to Denis and Mario with the help on my brand new Atlas!
They were awesome to work with. Really cared for the features that we were looking for.
Dennis and Julian went the extra mile finding me just the right car and working with me to get the right deal. Never felt pressured, always working together towards the same goal.
Julian was super helpful. Seamless process and knowledgable team. I would highly recommend to anybody interested in a VW
My Arteon was giving me trouble so I came here today and walked away with my new red shiny Tiguan right off the showroom floor! Mario helped me pick out the car and Denis helped me with the numbers. Thank you 🙂
The experience was great from start to finish. Great customer service and great negotiating. I’m glad I chose to purchase my car from here!
Thank you to Denis Mario and the rest of the crew at City, I am so happy with my new Atlas!
Great experience! Very supportive with family atmosphere. Glad to be a part of the family.
Thanks to Mario and the team for helping me out with my ID.4 purchase. Excellent service!
The experience was great. All the staff were very helpful and courteous. I would not hesitate to shop there again when I am in the market for another car.
Ricky is absolutely great, extremely helpful, informed, patient, and kind. He definitely knows his business and was also a lovely person to interact with! I definitely recommend him if you are in the market for a car.
In a search for a used vehicle, I worked with Mario who was diligent, courteous, knowledgeable and went above and beyond to get answers to various questions.
Ricky is extremely informed, helpful, patient and kind. I had an absolutely fantastic experience with him, he really knows his business and is clearly a wonderful person on top of that! I would recommend him to anyone looking to buy a car.
I got my first car here and let me say, amazing!!l These guys really try their hardest to work with you and satisfy your needs. 10/10 recommend. I will definitely be coming back here again if I take out another.
Ian was great to work with! He answered all of our questions and worked quickly through all of the paperwork. Would definitely recommend!
Ian was a great, honest salesperson and got us through the process quickly!
Had a great salesperson, Ian. He made the process as easy and quick as can be. I forgot the name of our finance guy. He was also great
Marcus, manager is super awesome. He gave me a great deal . Julian, our sales person was equally awesome. It was a great exchange for the ordeal of my back pain driving to Evanston. Alex was equally great, explained everything clearly
The service providers were clear about what they would do and how long it would take. And then it took less time than expected. very easy transaction.
Come in for a oil change and guy told me i needed other things done to my car and I appreciate that !
Good selection of cars decently priced. Overall experience was great Ricky was very helpfull in helping us get the car we were looking for. Would definitely recommend this dealer and Ricky.
Buying experience was smooth and pressure free. Very knowledgeable about the vehicle and helpful in setting everything up.
Julian Diaz was the perfect human to facilitate the purchase of my new 2023 VW ID4. Answered all my questions. No pressure and gave me all the information I needed to make my decision.
Julian was the perfect fit for me. He listened to my story. Answered all my questions. Was calm during my first experience driving an EV. He listened and ask questions regarding my timeline for purchasing. AND he found the car I wanted.
Maggie was really helpful and help me with all my needs and concerns. Also, Alex was fair and helpful too with the financing part of my experience here. My treatment was so good that I’ll be a returning customer!!
Had a great experience getting my car. Ricky was very informative and very upfront with all information regarding the vehicle I was interested in purchasing I would highly recommend him in you are looking for a vehicle. 2 thumbs up 👍 👍
From ordering the part (with Juan) to scheduling the appointment (with Seth) to bringing in it in (with Jamie) and paying for it (woman with a beautiful ruby ring)....EVERYONE is so kind and professional with only customer service on their minds. I have never been treated so well at ANY other dealership service department and drive out of my way to go to Evanston instead of Morton Grove.
I had a great experience dealing with Ricky and the Volkswagen of Evanston dealership! They were extremely helpful in walking me through my first time buying a car.
I was very pleased with my experience at VW Evanston and in particular with Ricky Espino, who sold me the car. He was knowledgeable, patient, thoughtful and went the extra step to explain and show me features that would serve me well. I will recommend Ricky to my family and friends, when they need to buy cars. I will certainly come back to him again. Sincerely, Faiza Ayesha Rehman