Customer Testimonials

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DealerRater Jul 28, 2021

Ricky Espino and Sam Lotta did an amazing job helping me get into a new VW Atlas! Thank you guys! Would definitely recommend and will be back!

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DealerRater Jul 25, 2021

Mario was super friendly and helpful! Dealership is clean and felt very comfortable during my time there. They know how to treat customers and they don’t use any aggressive sale tactics. I really enjoyed the music that they play in the dealership as well. Over all, definitely recommend this dealership if you are trying to trade in or buy a vehicle.

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DealerRater Jul 23, 2021

Narcis will help you locate the right car for your needs. Whether its on the lot or in their system he's there for you. No pressure, calm and relatively fast process!

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DealerRater Jul 21, 2021

Narcis and the City VW of Evanston team made my car-buying experience easier than I could have imagined. Quick help, fair price, and great overall service!

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DealerRater Jul 21, 2021

Mario provided a wonderful experience all around. Easy to communicate with, easy to work with, easy to get the car you truly want. Highly recommend Mario for anyone and everyone. Thanks Mario!

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DealerRater Jul 21, 2021

We had a great experience working with Gilbert and the team at VW Evanston. Gilbert made the process as painless as possible for any type of car purchase and we feel like we were treated fairly. Everyone we came in contact with at the dealership was friendly and helpful in answering all of our questions. If you're in the market for a new car, look no further than VW Evanston!

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DealerRater Jul 20, 2021

Ricky was fantastic. We never felt pressured to buy. If we decide to get a second car we will definitely want to work with Ricky again!

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DealerRater Jul 17, 2021

Amazing! This team was absolutely amazing! I brought my 2021 Tiguan at this location and the staff was very accommodating. Denis Tamsa and his team are stellar. I traded in my 2018 nissan rouge and the process with them so very smooth. I went there on my own, and my daughter had multiple question and Craig took the time to talk to her on the phone and answer all of her questions in great detail. If i could do it all over again i would! i recommend everyone to go and see them for a new car🙂

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DealerRater Jul 16, 2021

Ricky was seriously the nicest car salesman we’ve ever worked with! When we told him we wanted to leave to check another car before we made a decision, he let us go without hounding us about buying from him. He found a deal that worked great for our family. He was absolutely genuine in caring about your happiness with your purchase. We had the best experience with him and would recommend him to anyone!

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DealerRater Jul 15, 2021

Great man to work with, very genuine and definitely respects his customers and the brand. Know a lot about each product and was an absolute pleasure to deal with!

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DealerRater Jul 14, 2021

Had a great experience purchasing our Atlas here! Nobody was pushy and everyone was friendly. The most efficient car buying experience we have ever had. Will definitely be back!

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DealerRater Jul 14, 2021

This is our 3rd set of VWs from this dealership and our 2nd with Narcis. His professionalism, kindness and attentiveness were all evident in the way he treated me during our transaction. I highly recommend Narcis and this dealership!

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DealerRater Jul 13, 2021

Narcis Agis wade the entire process of finding and leasing the perfect car, at a very competitive price, fast and a joy. I highly recommend Narcis Agis to everyone.

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DealerRater Jul 9, 2021

My family and I were recently in the market for a high end, smaller SUV. I researched the Alfa Romeo Stelvio and decided that was the vehicle for us. We shopped around and found the SUV of our dreams at City Volkswagen. I called on the vehicle and spoke to one of their sales managers. He was very friendly and informative about the 2018 Alfa Rome Stelvio. We went to the dealership and met the sales staff. The sales manager, Narcis, was very well versed in the vehicles features; after a quick test drive, they appraised our "trade-in" and ...

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DealerRater Jul 9, 2021

I just purchased a 2021 Volkswagen Tiguan R-Line Black from this dealership and was very pleased with the level of customers service. Everyone from the general manger, used car manager, sales representative and finance manger were polite and respectful. I would purchase another vehicle from this location!

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DealerRater Jul 1, 2021

Excellent service and very knowledgeable employees, new car lease went seamless and fastest possible. Definitely would recommend to everyone and looking forward to get second car at same dealership.

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DealerRater Jun 29, 2021

Narcis Agic is simply the best. This is fourth time I am coming back to Narcis for my car need. Whole process was quick and easy and definitely coming back for my fifth VW. Thank you Narcis

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DealerRater Jun 29, 2021

Came in my car had issues service department informed me of everything going on went in looked at couple cars in the showroom and Narcis and sales department team took very good care of me and my car needs and got me in a brand new car in no time

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DealerRater Jun 22, 2021

The level of customer service given by Mario and the dealership in general was superlative. Mario was patient and answered all of my questions expertly and got back to me quickly when further research was required. When it was time to pick up my ID.4 Pro S, he walked me through all of the final details offering additional offers without pressure. The experience was totally unexpected and much appreciated. I highly recommend this dealership.

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DealerRater Jun 17, 2021

Very friendly and went through the entire process as well as showed me all of my options. Overall, a great experience for my first vehicle.

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DealerRater Jun 5, 2021

Our sales people ware excellent,very knowledgeable,professional and very attentive to our needs and making sure that we are happy with our purchase. Thank you Mario and Narcis for everything you are the best.

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DealerRater Jun 2, 2021

Ian provided fast and courteous follow up. He also notified me that the car I wanted had been sold, to save me a 2 hour drive.

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DealerRater May 28, 2021

Ricky was AWESOME! He knew everything about my new Jetta. Super professional yet made the whole experience fun. Thank you Ricky. You are really awesome!

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DealerRater May 27, 2021

Ricky and the team at this Volkswagen dealership were so easy to work with: patient, trustworthy, and just seemed to be overall good people. We were able to test drive the car as long as we wanted, given time to work out a deal, and probably best of all they had the plates and title ready so no painful DMV trip for us!

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DealerRater May 19, 2021

Narcis Agic was extremely helpful. He is extremely professional and knowledgeable. He is a very seasoned sales person who was a pleasure to do business with

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DealerRater May 18, 2021

Ian went above and beyond in every facet of the sales cycle. Even post-sale he helped me obtain a new car key and also got me in their body shop. Incredible dealership and incredible person to work with. Good stuff Ian, keep up the hard work!

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Facebook May 18, 2021

Ian went above and beyond in every facet of the sales cycle. Even post-sale he helped me obtain a new car key and also got me in their body shop. Incredible dealership and incredible person to work with. Good stuff Ian, keep up the hard work!

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DealerRater May 13, 2021

Narcis and his team are the best. Got me in a shiny new Jetta lease before the new car shortage hit. I love my new car!

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DealerRater May 11, 2021

When we were ready to trade in our car, Sam & Narcis were our first call. They got us scheduled quickly for a test drive of 3 cars and we were able to make an easy decision on our new car. The process from test drive to purchase to finance (with Brent Alexander) was seamless and quick! We love our new GTI!

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DealerRater May 11, 2021

I contacted them about the car of my dreams that they had on their lot and within a day I was pre-approved and ready to go get it. They made the process as easy for me as possible and were super kind and friendly. Would definitely make another six hour trip to buy from them again!

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DealerRater May 9, 2021

Mario is great at providing car buying experience, I felt great upon buying VW id4 EV. He helped me out seamlessly wit the whole process.

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Facebook May 8, 2021

Xavier was great!!! I had the best experience buying my new car. He was very patient and informative. He also made sure I got the car I wanted and ensured satisfaction. Will definitely return for all of my future vehicles. Highly recommended!

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DealerRater May 7, 2021

I was able to find the exact car make/model/trim I wanted at City Volkswagen of Evanston which has been quite difficult given the supply chain shortage and limited inventory at all dealerships right now. Narcis was an incredible resource for answering all of my questions and made my vehicle purchase process quicker than expected, easy and hassle-free.

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DealerRater May 7, 2021

Ian was very down to earth and easy to work with. He is quite knowledgeable with all VW product offerings and the competitors as well. We were able to find the trim level that worked for us, agreed on a fair price, and completed a smooth purchase. The car was prepped and very nicely presented. Would definitely recommend Ian as well as City VW. Additionally would return if/when in the market for another vehicle.

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DealerRater May 5, 2021

Great customer service, great knowledge of the cars and models to help me decide. Car buying process moved with pace. Easiest car purchase for me.

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DealerRater May 5, 2021

I been with vw for over 6 years me and my family if you in the area of Evanston stop bye and see my guys

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DealerRater May 4, 2021

Gilbert was very helpful and responsive. It was a pleasure to work with him. We are very happy with our Atlas and would recommend the dealership.

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DealerRater May 4, 2021

Narcis was amazing to deal with. He found the Tiguan we were looking for. Provided an outstanding price on the vehicle. This was the 2nd car we purchased in a week. Everyone at the dealership was friendly and helpful. Overall extremely happy!We will back!

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DealerRater May 1, 2021

I had a pleasant and straightforward experience purchasing a used Tiguan from Ian and JP. I would recommend this dealer to anyone looking to purchase a VW.

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DealerRater May 1, 2021

Narcis was very kind and sold us a wonderful Jetta for a great deal. Even though the process took a while due to circumstances out his control he made sure to stick around past closing to ensure we had a positive experience. Thank you Narcis!

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DealerRater Apr 30, 2021

Narcis took excellent care of my husband and I. He answered all of our questions and was incredibly helpful. Everyone at the dealership was wonderful!

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Facebook Apr 29, 2021

Great service! They went above and beyond to meet our needs and we walked away with a great vehicle!

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DealerRater Apr 29, 2021

Excellent service! The entire team made sure we had a positive experience. They went above and beyond to meet our needs and we walked away with a great vehicle!

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Cars Apr 28, 2021

Narcis was great to deal with it. First car from City Volkswagen Evanston. Purchased a 2017 Passat and had a great experience. Narcis was incredible to deal with. I will be back!

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DealerRater Apr 27, 2021

Super helpful and does not pressure you! He even filled up up our tank! Very professional and honest! The price of the vehicle could have been a bit better but I do love the new car!

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DealerRater Apr 27, 2021

My wife and I enjoyed the whole process working with Gilbert at Evanston VW. He and everyone else we dealt with were knowledgeable, patient, and friendly.

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DealerRater Apr 26, 2021

Dennis and Mario were great, got me approves and the car I wanted without dragging out the process. Everybody was great in the dealership Highly recommend dealership and my guys..

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Google Apr 25, 2021

Took my Passat to a few places for an estimate on parts and honestly City Volkswagen has the best service. They are nice and transparent. Many thanks Terrance for your assistance. I’ll be buying my next VW at City Volkswagen Evanston!

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DealerRater Apr 25, 2021

Professional and honest. Thank you! Excellent work! I am very pleased and happy with my new Volkswagen Tiguan. The quality German technology matched the quality of service be they have. 👍🏼

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Google Apr 24, 2021

Had a wonderful time car shopping and just had to buy! Craig was so helpful and made the process so easy.

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DealerRater Apr 24, 2021

Mario met with my wife and I a couple times before we finally bought our new Tiguan. He made sure we understood all of our options on the vehicle, but also all of our options in terms of financing. The exact model we wanted was at another location but he quickly arranged a transfer in under 2 hours. He’s thorough and very knowledgeable. Also very polite and a pleasure to do business with. We will be back to see Mario when we’re ready for our next VW!

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Google Apr 24, 2021

What a great experience at City Volkswagen. It was a very pleasant and easy experience. Ian, our Sales Consultant, was very helpful and knowledgeable about the Tiguan we bought. He was very detailed about all of the extras that came on the vehicle, made it easy to understand how they function and how to set them up. He really took the time to educate us and that really made all the difference. Thank you Ian and your team for a pleasant shopping and buying experience. If you're looking for a new or used vehicle we highly recommend City Volkswagen ...

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Google Apr 23, 2021

My entire family is a repeat customer at City Volkswagen of Evanston. When we walk in we feel like family! I purchased our 9th vehicle(is the 10th one free 😉 ?) and working with our sales associate Mario Grbavac and Narcis Agic was a delight. I called Mario beforehand and told him which car I was interested in, when I came to the dealership it was waiting for me. I changed my mind about the color and Mario quickly located the color I wanted. Their knowledge of Volkswagen cars and getting us the best deal possible is always top notch. Mark ...

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DealerRater Apr 23, 2021

My family are repeat customers at City Volkswagen of Evanston. When we walk in we feel like family! I purchased our 9th vehicle(is the 10th one free 😉 ?) and working with our sales associate Mario Grbavac and Narcis Agic was a delight. I called Mario beforehand and told him which car I was interested in, when I came to the dealership it was waiting for me. I changed my mind about the color and Mario quickly located the color I wanted. Their knowledge of Volkswagen cars and getting us the best deal possible is always top notch. Mark Benne in ...

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DealerRater Apr 22, 2021

Narcis Agic was my sales agent and he was a pleasure to work with. knowledge and caring. Top notch service. I bought my last car from Narcis too. Thanks!

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DealerRater Apr 22, 2021

Our family has been purchasing cars from Narcis for 15+ years. Cannot speak highly enough about him. Top notch customer service and he always does whatever it takes to get us the best cars at the best possible prices. Just picked up an Atlas Cross Sport from him this evening and the transaction was seem less.

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DealerRater Apr 22, 2021

Narcis assisted me in my sale while my original salesman was assisting another customer. He got my car ready for sale & was very helpful with paperwork.

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DealerRater Apr 22, 2021

Purchased vehicle 4/20/2021, used 2018. car was in great shape. Gilbert Ansah was my sales associate who worked me through the process. Fantastic job of laying everything out for me in a non pressure way. Gilbert was extremely helpful and easy to work with, would recommend him for any customer to ask for. Brent in Finance also very good as well. great dealership and great people!

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Google Apr 21, 2021

What a phenomenal car buying experience! Mario and Narcis went above and beyond to answer all of my questions and I had a ton of them! They were exceptionally knowledgeable about vehicles entire history as well as all the other options vehicle had to offer. I am very grateful that I had the opportunity to work with these guys and I am beyond happy with my dream car purchase! Thanks again!

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DealerRater Apr 21, 2021

Narcis was great! He was very thorough about vehicles history and all the features that it has to offer. His knowledge of the vehicle was impeccable which made buying experience pleasant and trustworthy. I am beyond happy with my vehicle purchase! Thank you Narcis!

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DealerRater Apr 21, 2021

Mario was phenomenal to work with. Extremely knowledgeable, very responsive and always willing to answer any questions I had. He went above an beyond to make sure I get the vehicle I wanted and for the vehicle to be in perfect condition. I am beyond happy with my purchase and very grateful to Mario for the great buying experience! Thanks again Mario!

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Google Apr 20, 2021

Excellent Excellent Excellent Customer Service... Its A Guy By Name Of Gilbert Ansah Amazing Salesmen Highly Recommend Him...

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DealerRater Apr 20, 2021

Wonderful experience with Narcis! My husband and I had been to nearly 5 dealerships when looking for a new cross sport. We came to city on a Friday night (knowing they didn’t have the color/trim combo I wanted) and to our surprise Narcis was able to get us the exact one we wanted transported from Indiana by Monday. He wasn’t pushy which instantly made us want to do business with him instead of the several other sales people we had dealt with at other dealerships. Picked up my new car today and could not be happier! THANK YOU ...

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DealerRater Apr 20, 2021

Just bought a car from Ricky today at City VW in Evanston and it was a great experience. Ricky was quick, very professional, and on the ball. He helped my wife earlier in the day pick out a CPO car and I worked with him on the closing and all went smooth. We picked up a great family car and hope to work with Ricky again in the future.

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DealerRater Apr 20, 2021

Had a great experience with Ian today purchasing a Tiguan. Would highly recommend him and the dealership. My wife and I had been to a handful of dealerships and this was by far our best experience.

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Google Apr 20, 2021

Had a great experience with Ian today. Would highly recommend this dealership and sales associate. Love the car and the experience.

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DealerRater Apr 19, 2021

It was a great experience to buy a new car from City Volkswagen of Evanston. Mr. Ansah is a great man. He helped me a lot and made the process really smooth.

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DealerRater Apr 19, 2021

I had a great experience buying a new Volkswagen with Ian. He is a great guy to work with and was very knowledgeable about the car and what City Volkswagen of Evanston could offer to us.

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Google Apr 18, 2021

Mario and Narcis were a great help during my transaction and made things very smooth without being pushy. Mario worked very well with us on the transaction and knew how to answer any question I had. Great experience!

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DealerRater Apr 17, 2021

Narcis is AMAZING! I bought my first car 22 years ago with Narcis and since then ive bought 4 more cars with Narcis throughout the years. The process is always so quick and easy and im in and out within an hour!

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DealerRater Apr 17, 2021

Mr. Agic was great support and help in my purchase of the new car. This is my third car that he helped me buy. He is excellent salesman.

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Google Apr 17, 2021

Great dealership! Narcis took care of me thank you again enjoying the new car !

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DealerRater Apr 17, 2021

Good dealership Narcis was great at explaining every detail I had and was friendly all the way until the end of the process of getting my new car. Thank you again!

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Google Apr 17, 2021

Very very satisfied with the whole experience. From the greeting to the final handshake the process was stress free and enjoyable. Great job

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Cars Apr 16, 2021

Great experience, fantastic people to work with and great attention to detail! Narcis and Mario are simpky the best car guys i know. Make sure you ask for them when you shop for new or used cars!

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DealerRater Apr 16, 2021

Mario and Narcis listen to all customer needs. I am buying Volkswagens from Narcis in last 10 years and we formed a fantastic relationship. Great dealership, good people and great service, it should be simply like that.

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Google Apr 16, 2021

Xavier, our salesperson, was friendly and very helpful. Overall good experience. Love our new Atlas.

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Google Apr 16, 2021

Had a great experience buying a car with Narcis. He made it as quick as it could be and was really committed to making it a positive experience. Am thrilled with my new car!

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DealerRater Apr 16, 2021

Had a great experience buying a car with Narcis. He made it as quick as it could be and was really committed to making it a positive experience. Am thrilled with my new car!

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DealerRater Apr 16, 2021

Muy amable y muy atento a nuestra compra de nuestro carro siempre estubo pendiente de todo exelente vendedor les recomiendo totalmente que vaya con el.

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Google Apr 16, 2021

The team at Evanston Volkswagen are the dream team. Craig and Trent helped me out with getting my new Tiguan and I couldn’t be more satisfied. I am really enjoying my new suv. If you’re looking for a new vehicle, I highly recommend you go see the dream team!!!!!

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Google Apr 16, 2021

Mario did an INCREDIBLE job showing car options along with helping me find a price that was affordable! I would recommend using this dealership and working with Mario! I am very happy with my car and the price I paid.

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DealerRater Apr 16, 2021

Mario did a tremendous job helping me find a car of my dreams with a price I could afford. Nothing but good things to say!

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DealerRater Apr 15, 2021

My wife and I both felt Ricky went above and beyond most salesman we worked with prior. The colors we chose we not in stock. Ricky went out and found the chosen color and trims quickly. He was in contact daily and multiple times to give us updates. Very kind, understanding and patient with his clients. Constantly offered drinks, was attentive to our needs and budget. He also showed me all the features step by step, day of pickup. Very helpful on the Atlas. I have nothing but good vibes throughout the whole process. Sam and Mark were also great ...

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Google Apr 15, 2021

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DealerRater Apr 14, 2021

I had a wonderful experience purchasing my new Tiguan. Craig and his whole team were extremely helpful. Friendly, knowledgeable and nice! Happy customer here! Thanks

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DealerRater Apr 13, 2021

25 word Minimum is not enough to describe Ricky. He was so attentive, welcoming and professional when my husband and I came in to buy our new car. We left extremely happy with our purchase and happy with our experience with Ricky at Evanston Volkswagen. He is the best salesman hands down. The dealership is lucky to have him.

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DealerRater Apr 10, 2021

Incredible experience today with Narcis. He was so friendly, accommodating and helped make the whole experience so easy and painless. Highly recommend asking for him.

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Facebook Apr 9, 2021

I wanted to take this moment to thank everyone at VW Evanston from the cashier to the sales managers for a fantastic experience. A team of truly knowledgeable and genuine people. They are just as happy getting you into a car as you are to get in it. I've never been through the new car experience before. The team made the process not only exciting, but also stress free. All questions/warranties were explained in great detail which left me with no reservations walking out the door. I'll personally never deal with another company again as the experience ...

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DealerRater Apr 9, 2021

Everyone was very professional. Honestly very fair prices for CPO vehicles. Ian was a great sales representative and was helpful during the whole process. It’s a good place to shop for a car as they are not pushy in the process. I would recommend them

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Google Apr 9, 2021

This was my first time buying a car from a dealership and it couldn't have been a better experience. Before coming in I had shopped online and knew that I was only interested in one particular vehicle they had. Xavier was the Sales Associate who assisted me, took me on the test drive and helped me make a decision in a friendly, no-pressure way. I worked with Brent in finance, who listened to my needs and budget goals when setting up a financing plan. I had narrowed my used car search down to two cars, but opted to start ...

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DealerRater Apr 8, 2021

I bought 2 cars from Mario Grbavac. Highly recommend you see him for a good deal!! This most recent time, during COVID, we negotiated easily via phone/text/email. When I arrived at the dealership, he had had all the paperwork ready to go and it was the smoothest transaction! Great dealership and great guys!

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Google Apr 8, 2021

I bought 2 cars from Mario Grbavac. Highly recommend you see him for a good deal!! This most recent time, during COVID, we negotiated easily via phone/text/email. When I arrived at the dealership, he had had all the paperwork ready to go and it was the smoothest transaction! Great dealership and great guys!

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DealerRater Apr 7, 2021

Absolutely thrilled to have the new Arteon. All thanks to Narcis who made it such an experience!!! We are very happy with the excellent customer service. Narcis took his time to explain all our options and was patient with us so were able to make the best decision for us. He was not pushy but very understandable and professional. I absolutely recommend his service.

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Google Apr 5, 2021

I have been coming to this dealership for years. I have purchased and serviced all of my 8 of my VW's here and would never go anywhere else! The new ownership is amazing and the same people who have taken such amazing care of me are still there! Mario Grbavac is amazing and has made my purchases/leases a truly enjoyable experience. Narcis Ajic is amazing and, like everyone there, cares about their clients and want them to keep coming back and it shows! The service department is top notch! For these and so many other reasons, I send all ...

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DealerRater Apr 5, 2021

have been going to this dealership for years. The change in ownership has only improved what has always been a great experience! I have purchased/leased over 8 VW's there. Mario Grbavac is amazing. He has always gone above and beyond to make every transaction smooth and very stress free. Narcis Ajic, and the entire team are just great! I know that I they will always take care of me and all the friends and Client's I referred to them. Everyone has always been overwhelmed with the high level of service. It's not about profits but, I see ...

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DealerRater Apr 5, 2021

Working with Mario and Narcis was an absolute pleasure. Professional, knowledgable and easy to work with. I would definitely recommend working with Mario or Narcis!

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Google Apr 5, 2021

Working with Mario and Narcis was an absolute pleasure. Professional, knowledgable and easy to work with. I would definitely recommend working with Mario or Narcis!

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Google Apr 5, 2021

My car buying experience started with Dennis who was very welcoming both over the phone and in person. Upon arrival I was introduced to Mario, who offered us a pleasant car shopping experience. As soon as we came in he got straight to business. He was able to provide the EXACT Atlas I wanted with no problem. While waiting for my beautiful truck to arrive they offered lunch to my self, husband and kids from the food truck (which was there for a special event). Although I didn’t come in for service on a vehicle, Terrence was friendly and ...

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DealerRater Apr 5, 2021

My car buying experience started with Dennis who was very welcoming both over the phone and in person. Upon arrival I was introduced to Mario, who offered us a pleasant car shopping experience. As soon as we came in he got straight to business. He was able to provide the EXACT Atlas I wanted with no problem. While waiting for my beautiful truck to arrive they offered lunch to my self, husband and kids from the food truck (which was there for a special event). Although I didn’t come in for service on a vehicle, Terrence was friendly and ...

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