Customer Testimonials
I had a great experience purchasing a 2023 certified used Jetta from City VW of Evanston. Ian Edmonson did a fantastic job throughout the whole process. Highly recommend.
Had an amazing experience here working with Mario and Alex. They treated me with respect from the moment I walked in. Mario got me into a low mileage TIguan at a very low rate!
Excellent service and follow up from Ricky during the whole car purchase process. Thanks for all!!!
Ricky was pretty patient and walked me thru the whole buying process. He understood my circumstances and never forced a same day sale. EOD He helped me getting the best deal. Highly recommended to work with him on your next purchase.
I had been visiting a few dealerships prior to coming to City Volkswagen of Evanston. I went on a Friday and took a test drive with Gilbert. Because I was impressed with the vehicle I came back the next day and met with Gilbert to do the deal. It was about as smooth a transaction as could be for an auto purchase. I never felt pressured and they worked with my budget.
Long time customer of Volkswagen in Evanston. Always happy with the service that they provide
Service was excellent. Ian was organized, knowledgeable, friendly and efficient. The process was seamless and it was a pleasure to buy a car from him.
I had a great experience at VW of Evanston. Ian was our salesperson and he provided excellent service! He was organized, thorough and friendly. He was very knowledgeable of the pre-owned Tiguan we bought.I had been to several dealerships and his service was outstanding compared to my other experiences. The process was seamless and it was a pleasure to buy a car from him.
Gilbert was great to me, answered all my questions by truly trying to understand all my concerns. As a business development manager myself I can assure you he’s one of the best people to work and build a business relationship with.
Love the service. He can get the car for me in that color I want and ready for pick up in next day. And he very helpful and answer any questions for me.
This is the 2nd time (first car we leased in 2020) my husband and I have worked with Gilbert at Evanston's VW. He is a great communicator, knowledgeable, always so kind, supportive and friendly. He called me and my husband a few days later for a follow-up check in with our new car. An outstanding car salesman.
We were very thankful for their quick and professional buying experience. Thanks to Mario and Manny.
Ian was our salesperson and it was a pleasure working with him. He was very professional and very helpful with any questions we had. City Volkswagen of Evanston seems to have a great team of people working there.
I’m 10k miles in with my Certified Pre-Owned '21 Tiguan R-Line Black Edition, and so far, so good. Mike from the Service Center and Alex from the Finance Center at City VW of Evanston have been excellent. Their communication, transparency, and fairness have made for an easy-going, no-hassle experience — which, as anyone familiar with the auto industry can attest, is a much-appreciated rarity. Although I purchased from City VW of Chicago (same ownership), I’ve been so impressed with their service that I’d recommend City VW of Evanston over other VW dealerships in the area in terms of Maintenance &...
Worked my deal out with Erick over the phone and came in and finished it with Mario. Everything was as planned
I had a very good experience purchasing a new Jetta from Ricky Espino. He was very professional and knowledgeable throughout the entire process. I did not feel pressured to do anything I didn't want to do. He walked us through all of the features of the car and made sure everything was set up properly before we drove off.
This was my second successful purchase with City VW and both times I had the pleasure of working with Mario, who was of great help throughout the process
Thank so much to Alex and Ian to help me choosing my first car, everything was so quickly and smooth!
I was looking to drive a VW Taos and a Mazda CX30. Went to Evanston to browse both dealers to test drive these cars. Ended at the VW dealer first, low and behold they had a previously owned 2021 Mazda CX30 with 17K miles. While looking at the cars, Ian Edmonson approached and asked if he could help. Ian was very helpful from the start, patient, and kind. My son and I test drove the Mazda on the way to the garage to look at a Taos. Passed on the Taos once I sat in it. After some discussion, I purchased ...
I was looking to drive a VW Taos and a Mazda CX30. Went to Evanston to browse both dealers to test drive these cars. Ended at the VW dealer first, low and behold they had a previously owned 2021 Mazda CX30 with 17K miles. While looking at the cars, Ian Edmonson approached and asked if he could help. Ian was very helpful from the start, patient, and kind. My son and I test drove the Mazda on the way to the garage to look at a Taos. Passed on the Taos once I sat in it. After some discussion, I purchased ...
Buying a car from Ian Edmonson at City Volkswagen Evanston was a great experience. I wasn’t familiar with VWs, beyond some internet research. I had zeroed in on two models. He took time to show me several model years and price points and help me winnow the field. Ian was infinitely patient with me, and gave me the time to test drive all the vehicles I needed to. I appreciated that he rode along for a first test drive to talk me through features and then encouraged me to take it out on my own. Unlike other car sellers ...
Buying a car from Ian Edmonson at City Volkswagen Evanston was a great experience. I wasn’t familiar with VWs, beyond some internet research. I had zeroed in on two models. He took time to show me several model years and price points and help me winnow the field. Ian was infinitely patient with me, and gave me the time to test drive all the vehicles I needed to. I appreciated that he rode along for a first test drive to talk me through features and then encouraged me to take it out on my own. Unlike other car sellers ...
I recently had the pleasure of working with Ian to buy a car at City VW of Evanston. The process on my end was a bit more drawn out, and Ian along with Alex in finance really stuck with me to deliver my new 2024 Tiguan. Ian was always professional, knowledgable, friendly and never pushy. My calls and questions were always answered with enthusiasm. As a female buyer, dealerships can feel intimidating however I was made to feel comfortable with my entire buying process. From the test drives to the financing, Ian and Alex are the standard by which all car ...
Ricky was great to work with! He worked with us through all the details and was compassionate and professional throughout the transaction. Highly recommend!
Ricky demonstrated exceptional expertise and patience during our interaction. He took the time to thoroughly explain the vehicle's features during our test drive. I appreciated his consultative approach, as he asked thoughtful questions about our lifestyle and needs to ensure we selected the most suitable vehicle for our circumstances. Ricky exuded a relaxed and confident demeanor, reflecting his trust in the quality of the vehicles he represents. Customers can expect a pressure-free experience when working with Ricky. He engaged in fair negotiations, resulting in a mutually beneficial purchase at a reasonable price. Highly recommend this location. Ask for Ricky ...
Ricky demonstrated exceptional expertise and patience during our interaction. He took the time to thoroughly explain the vehicle's features during our test drive. I appreciated his consultative approach, as he asked thoughtful questions about our lifestyle and needs to ensure we selected the most suitable vehicle for our circumstances. Ricky exuded a relaxed and confident demeanor, reflecting his trust in the quality of the vehicles he represents. Customers can expect a pressure-free experience when working with Ricky. He engaged in fair negotiations, resulting in a mutually beneficial purchase at a reasonable price. Thank you Ricky. I would recommend working ...
Had a great experience at City Volkswagen of Evanston. Gilbert was great as well as the guy in the business office. They were personable, clear and efficient. And they didn’t try to pull any funny business - like I’ve experienced at other dealerships. It was a smooth process and way less stressful than I had anticipated (and experiences at other dealers in the past). I highly recommend going there for your next car.
Ricky was very helpful and made the entire process easy. He was very straight forward and made sure we had all the information we needed.
Ricky was very knowledgable and helpful. He was not push or aggressive and made our buying experience easy and pleasant. He worked to get a good deal for us listened to our concerns was very professional.
Came in and worked out a deal on a used car with Mario. He was very up front and made the process an easy one
This is my second time working with this dealership I've been to their location in Irving Park and there is no comparison this is the location to work right they are the most knowledgeable and they don't have a cushy salesy presence they honestly want to do what it takes to find the vehicle for you Mario is amazing and his Finance person Alex is just as incredible I had a wonderful experience the first and second time around. Highly recommend
I think this is the best dealership in the city I want to their sister shop in Irving Park and there's no comparison Mario goes above and beyond to make sure he's finding you the right vehicle he shows you options proactively and is patient and often focused on meeting your needs versus selling you any car Mario found me the best car possible more than I bargained for in the best way and I'm very grateful their approach is not salesy but more of a partnership this is definitely the place to go Mario is an ...
Ricky was very attentive, straightforward, and polite. He didn't have a very aggressive pushy approach as many salesman do. To tell you what kind of person he is my mom had back pain and he offered her his own recliner chair from underneath so she was more comfortable. I definitely recommend him.
Some cool, down to earth people to do business with. Will be back for my next car
The seller Oleg is a very worthy sales specialist, competent and smart. He helped me a lot because I don't speak English well.
This was my second time working with City and also second time with Mario. Both times I had amazing experiences
Gilbert Anash was wonderful To work with . Super Knowledge and easy to work with. Great follow up!! He made car shopping so much less stressful !! Highly recommend Gilbert and city Volkswagen of Glenview
Hi, I was looking for used car in the good condition, low mileage and reasonable price. While searching online I found desirable car @ City Volkswagen of Evanston. I called and setup an appointment with sales consultant Mario Grbavac. It was really pleasant experience to discuss with Mario all information about buying that car. Mario has excellent personality and all buying process was easy going and hassle-free with absolutely no pressure whatsoever. We have finalized car prchase with financial manager Alex Paszkowki, who explained me all numbers in details. Alex is also very pleasant person with good sense of humor, so ...
Hi, I was looking for used car in the good condition, low mileage and reasonable price. While searching online I found desirable car @ City Volkswagen of Evanston. I called and setup an appointment with sales consultant Mario Grbavac. It was really pleasant experience to discuss with Mario all information about buying that car. Mario has excellent personality and all buying process was easy going and hassle-free with absolutely no pressure whatsoever. We have finalized car prchase with financial manager Alex Paszkowki, who explained me all numbers in details. Alex is also very pleasant person with good sense of humor, so ...
Hi, I was looking for used car in the good condition, low mileage and reasonable price. While searching online I found desirable car @ City Volkswagen of Evanston. I called and setup an appointment with sales consultant Mario Grbavac. It was really pleasant experience to discuss with Mario all information about buying that car. Mario has excellent personality and all buying process was easy going and hassle-free with absolutely no pressure whatsoever. We have finalized car prchase with financial manager Alex Paszkowki, who explained me all numbers in details. Alex is also very pleasant person with good sense of humor, so ...
Ricky was very knowledgable & made the process super easy! He was extremely patient & thorough, this was my first time purchasing a new vehicle so I had a lot of questions, which he helped answer extensively.
I found myself at City VW in Evanston feeling a bit overwhelmed, as this was my first car purchase and I wasn't sure what to do. Fortunately, Ricky was there for me, and he made the whole process easy and unforgettable. With his support and the assistance of his team, I was able to secure excellent coverage and even some nice perks. A big thank you to Ricky and the City VW team for providing me with such a wonderful experience!
I found myself at City VW in Evanston feeling a bit overwhelmed, as this was my first car purchase and I wasn't sure what to do. Fortunately, Ricky was there for me, and he made the whole process easy and unforgettable. With his support and the assistance of his team, I was able to secure excellent coverage and even some nice perks. A big thank you to Ricky and the City VW team for providing me with such a wonderful experience!
Ricky Espino was extraordinarily cordial, patient, and knowledgable. He listened to what we wanted and was able to find a car with the right trim and have it delivered within 24 hours. We were so grateful. The entire team worked together to make the process seamless and we really appreciated how friendly and considerate they were. It was an excellent experience and we got the car we wanted. We look forward to working with them in the future and I'd highly recommend their services.
Good deal 0.9% APR and the ATLAS we bought is worth the purchase. Narcis is the best manager I’ve ever met in my many years of car buying experience.
Had an awesome experience here working with Mario. He really took the time to get me the best deal possible.
We visited City Volkswagen in hopes of purchasing our desired car! Not only did we get the desired car with all options, packages and warranties, but we also received the best in class customer service by Gilbert. Gilbert, thank you for your professionalism, your customer service and top sourcing skills (in locating the exact car we wanted from another VW dealer out of state) and in making the overall experience pleasant and to our full expectations! The City VW of Evanston GM and Finance Manager were also very helpful and great to work with! A+++ for total experience…we love ...
Great support from Ian Edmonson! He made the whole buying process easy and joyful! Wonderful customer service from the staff!
Overall, it was a pleasant experience and we were able to work out a price that fit my budget while still keeping the trim of the vehicle I desired. They allowed me to test drive the car for an extended time which allowed me to go through with the purchase fully. Whenever I need service or sales I will certainly keep this location in mind because all of the staff was very polite and mindful of their actions to provide me with the satisfaction I needed.
We had an excellent experience at City Volkswagon. They provided clarity, care, and attention throughout the process without ever being pushy. We'll definitely return there again.
Great service,easy people to deal with,had a fantastic experience with there sales associate Ricky Espino,they where clear and transparent from the get go and made my transition to a new vehicle as easy as a breath of air.Kudos
Thank you Ricky for your good service! You guys are the best. Thank you so much.
He is a very good dealer and I recommend more people to come do business with him
Excellent customers service. He is very polite and helpful. Much more than my expectations. I will recommend friends to buy from city Volkwagen and look for Ion. I’m very happy with my purchase. Thanks
I worked with Ian in the sales department and I have to say I was impressed, he was a true car enthusiast and really knew his stuff, if you are planning to buy a car and modify it he is a great resource to help you get the ball rolling. The finance officer Alex was super easy to work with and got me a better interest rate than my bank, he also knew a great deal about cars and the Volkswagen Audi platforms. It’s super refreshing to work with other people that are enthusiastic about the cars they sell. ...
I worked with Mario. Him and his team were great. It truly felt like they cared about getting me in the car I wanted. Worked with me back and forth until we found a good middle ground. Will come back here!
Great dealership, Ian our salesman was really helpful and got us in and out feeling really good about our purchase. Ian even helped me with my car insurance and got me a GREAT deal. I would definitely recommend City Volkswagen Evanston if you're looking for a good deal and a great vehicle.
Ian was very helpful when it came down to purchasing my vehicle. Great service all around!
Had a great experience working with Ian to get a Taos. He helped me get out of my old lease and find the right deal. Great communication and really helped me feel comfortable during the process. Would highly recommend.
LOVED NARCIS & ALEX were very welcoming & very helpful in what I was looking for… came home same day with a beautiful looking car
Updated review to 5 star. Miscommunication between VW, City Volkswagen and myself that City VW made right. Really appreciate the follow up and attention to customer service.
Hello everyone city Volkswagen of Evanston is a great place one of the best. I have worked with Gilbert for our vehicles there which I brought 3 cars from Gilbert in less then a year . I am looking toward buying another vehicle with Gilbert as soon as possible. So let’s these guys a big thank you and please keep doing a great job for us all.
Narcis made the entire process of getting a new car and turning my old one in seamless! He made himself available, wasn’t pushy and what can be a slimy process, felt enjoyable!
Narcis and the entire city Volkswagen team went above and beyond to accommodate us and got the car we wanted. Kudos to you guys
Narcis and the whole team of city vw Evanston went above and beyond to accommodate us and we were able to to get the car that my family wanted. Kudos to the team
Purchased a new 2024 Tiguan SE from Narcis. Best car buying experience I've ever had. Very pleasant and answered all of my questions. Gave me a fair trade as well. Love the car!
I worked with Ian and he was truly a joy to communicate with. He worked with me over the phone to try to find the right pre-owned Tiguan, kept me updated on incentives and inventory, was transparent and honest on pricing and very responsive to my questions. I never felt pressure or like he was over-communicating to push through a sale - he sensed my comfort level and matched the vibe perfectly. In the end, the right car found me at a different dealership - but I have every intention of referring people to Ian based on this experience - ...
Gilbert is very helpful to me. More power to Gilbert and City Volkswagen of Evanston.
Everyone was helpful and kind . Even in the face of a major facility construction the space was clean and organized.
Ricky was lovely, he wasn’t pushy and truly worked hard to get us what we were looking for.
My husband and I could not have bought a car without help from Mario. He help us pick out car and pick out insurance, so that we are able to drive car same night.
Mario G. was absolutely outstanding to work with today. It’s hard to find genuine people in the sales industry while still knowing their details on the vehicles in and out. Him and his team worked out the perfect deal for us and there was no pressure or hassle, we even switched vehicles because a better price came up that we couldn’t pass. Manny Reyes, the Finance Manager, was amazing as well going over the numbers with us, very calm and transparent which is always appreciated. Overall, Mario is an 11/10 recommendation to work with and Evanston VW is lucky ...
If you come here for a car make sure to see Mario and Narcis. They will take care of you like you are their own family...
I went to see Mario and we came to agreement and he even held car for me until I came in with all the cash for transaction. Very honest guy
Had a great experience here buying a used car. Narcis met all of our expectations
Ricky was great! He was very attentive, thoughtful, and informative. He took his time to explain everything and it made me feel comforted knowing I was in good hands.
Hands down best car buying experience that anyone could ask for. Mario was attentive to all my needs and most importantly he got me into the exact car that I wanted
Great communication from their whole team from start to finish. Love the car and happy with the purchase
This is the place to get your new car! Ricky was incredible from the start. Very knowledgeable about all vehicles. Was able to speak to any question we asked. Worked with us to easily trade in our old car for a brand new Atlas SE. Also, wanted to give kudos to Gilbert who stepped in when Ricky needed to step away momentarily. The transition was seamless and when we had settled with finance Ricky stayed way past close to ensure my wife new all the settings and functions of her new vehicle. She's already been showing it off to ...
Worked with Gilbert and he was very professional and kind. He made our purchase as easy as possible.
I was very pleased with my salesperson, Ricky! He was pleasant, professional and patient with me. Everyone at City Volkswagen of Evanston was very nice.
Ricky and his team were super helpful and worked with my budget. Took his time to take care of us and show us all the different vehicles we were interested in.
Worked with Ricky to purchase my new vehicle and traded in my old vehicle. Such a great experience, you can tell Ricky is very knowledgeable and so helpful! Would recommend to all my family and friends.
Mario did a terrific job when I was buying my Taos. They did not have the car at dealership, so he had to get it from another state. He kept me updated throughout the process.
Mario did an amazing job with the car buying process. I liked the no game playing and fair pricing! Thank you
Mario did an amazing job with the car buying process. I liked the no game playing and fair pricing! Thank you!
Narcis amazing customer service he literally make me feel like family every time I come to this dealer Thank you for all you have done for me
Narcis is amazing very attentive always willing to help, this is my number 3 car I have bought from him thank you for all you did for me
Worked with Marcus prior to coming in and then Mario when I was at dealership. Both were great and helped me get the exact deal that I wanted
I recently worked with Narcis Agic to trade in my Tieguan and purchase a Taos from City Volkswagen of Evanston and I had a great experience. I have purchased three cars from this dealership and each time Narcis assisted me with the sales. I highly recommend Narcis at City Volkswagen of Evanston for your car buying needs. He is extremely knowledgeable and professional and answered all my questions. He does not use pressure tactics and is very patient with his clients. If you want an easy car buying experience Narcis is who you want to work with and City Volkswagen ...
I recently worked with Narcis Agic to trade in my Tieguan and purchase a Taos from City Volkswagen of Evanston and I had a great experience. I have purchased three cars from this dealership and each time Narcis assisted me with the sales. I highly recommend Narcis at City Volkswagen of Evanston for your car buying needs. He is extremely knowledgeable and professional and answered all my questions. He does not use pressure tactics and is very patient with his clients. If you want an easy car buying experience Narcis is who you want to work with and City Volkswagen ...
I had an awesome experience here and I could not be any more pleased with Mario and his professionalism
If you want a quick and easy sales process, go see Mario at City Volkswagen in Evanston
It was a pleasant experience without any hassle. Ian helped us out to make a great deal. The team worked with us very well and we got everything that we asked for. Just visited there to check the inventory, but ended up getting a car from them, that’s how good they are. They have been very responsive even after the sale and cleared every doubt and problem we had. And not to forget Alex in helping us out with the documentation in a very transparent way. I 100% recommend them. Go get your vehicle deal at City VW Evanston.
Ricky is the go to sales person! He helped me get into my dream vehicle! I had been undecided for a while whether or not to get a new vehicle and he took his time to answer all my questions in a very professional and friendly manner! If you're looking for a new or used vehicle Ricky is the guy!
Great communication. Easy to do business with. Very informed about my 2024 Tiguan SEL R-Line. Great service
Leased a 2024 Taos SEL from Mario Grbavac and couldn’t be happier with the experience. Car was ready when I arrived. Worked within my budget and didn’t hassle me for any extras! HIGHLY RECOMMEND WORKING WITH HIM! No need to go anywhere else! Thank you Mario